JACOB D. CUDE
Charleston,SC
Summary
Disciplined, relationship-driven professional with military service and operational experience, and hands-on operational management in field-based environments. Proven ability to manage daily schedules, routes, people, and assets while supporting customer needs through consistent service, communication, and follow-through. Brings a strong work ethic, accountability mindset, and customer-first approach.Believes in teamwork and uplifting one another.
Overview
10
10
years of professional experience
Work History
Co-Founder + Operator
Southern Comforts - Limousines & Luxuries
Charlotte, NC
05.2022 - Current
- Co-founded and operate a luxury transportation business focused on premium customer experiences.
- Lead day-to-day operations including scheduling, customer communication, pricing, and service execution.
- Managed inbound inquiries, quoting, and booking conversations with clients, converting repeat and referral business.
- Handle customer pricing discussions and service recommendations based on client needs and event requirements.
- Build and maintain strong client relationships through professionalism, responsiveness, and trust.
- Oversee fleet readiness, vendor coordination, and operational standards.
- Support business development through referrals, repeat clients, and reputation management.
Fleet Manager + Professional Chauffeur
Silver Fox Limos
Charlotte, NC
06.2021 - 04.2024
- Managed daily field operations and appearance of a luxury vehicle fleet to ensure customer-ready standards.
- Coordinated communication between ownership and drivers to maintain consistent service delivery.
- Oversaw vehicle registrations, inspections, maintenance scheduling, and compliance documentation.
- Implemented checklist-driven processes to ensure safety, reliability, and asset preservation.
- Delivered high-touch, customer-focused service in a premium environment.
Project Manager
Roof King
Raleigh, NC
05.2020 - 05.2021
- Oversaw multiple roofing crews across job sites, effectively managing field operations similar to a territory-based role.
- Acted as the primary liaison between ownership, crews, and customers to align expectations and project timelines.
- Maintained schedules, workflow efficiency, and quality standards in fast-paced environments.
- Utilized AccuLynx CRM software to track job progress, scheduling, and communication.
- Fostered morale, professionalism, and accountability across teams.
Aircraft Maintenance Technician (E-4, Senior Airman)
United States Air Force
Anchorage, AK
02.2016 - 03.2020
- Served as an E-4 Senior Airman in a mission-critical, high-accountability environment supporting aircraft readiness and operational success.
- Executed technical maintenance tasks using detailed documentation, inspections, and structured checklists to ensure safety, accuracy, and compliance.
- Operated within ranked team structures, demonstrating discipline, accountability, and respect for chain of command while supporting team objectives.
- Communicated effectively with supervisors and peers to ensure timely, error-free execution of assigned tasks and mission requirements.
Skills
- CRM Systems
- Microsoft Office Suite
- Scheduling & Dispatch Tools
- Reporting & Documentation Systems
- Mobile Field-Based Technology
- Territory & Time Management
- Customer Relationship Management
- Sales Support & Upselling
- Team Leadership
- Operational Execution
- Asset & Fleet Management
- Checklist & Process Adherence
- Safety & Compliance
- Cross-Functional Communication
- Problem Solving
- Accountability
- Professionalism
- Adaptability
Developed And Growing Skills
CRM Systems (AccuLynx; Salesforce-adjacent experience), Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Scheduling & Dispatch Tools, Reporting & Documentation Systems, Mobile Field-Based Technology, Territory & Time Management, Customer Relationship Management, Sales Support & Upselling, Team Leadership, Operational Execution, Asset & Fleet Management, Checklist & Process Adherence, Safety & Compliance, Cross-Functional Communication, Problem Solving, Accountability, Professionalism, Adaptability
Education And Military Service
- United States Air Force, Aircraft Maintenance Technician (E-4, Senior Airman), 01/01/16, 12/31/20
- Charleston Southern University, 01/01/13, 12/31/15
- Central Piedmont Community College, 01/01/12, 12/31/12
- East Carolina University, 01/01/11, 12/31/11
Timeline
Co-Founder + Operator
Southern Comforts - Limousines & Luxuries
05.2022 - Current
Fleet Manager + Professional Chauffeur
Silver Fox Limos
06.2021 - 04.2024
Project Manager
Roof King
05.2020 - 05.2021
Aircraft Maintenance Technician (E-4, Senior Airman)
United States Air Force
02.2016 - 03.2020