Jacob Dela Cruz
Renton
Summary
Results-driven professional seeking to leverage expertise in leading and developing efficient business processes to enhance operational performance while prioritizing customer satisfaction to drive increased sales and business growth.
Proactive and goal-oriented individual with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Sales and Delivery Operation
Tesla
01.2021 - Current
- Facilitating the efficient and exceptional delivery of vehicles to customers, acting as a liaison between sales, logistics, and service teams to ensure a seamless handover process.
Territory Outside Sales
Home Improvement
01.2020 - 01.2021
- Actively seek new sales opportunities within the assigned territory through cold-calling, networking, referrals, and following up on company-provided leads.
Fashion Data Entry Specialist/Coordinator
Nordstrom
01.2016 - 01.2020
- Preparing source data for entry by compiling and sorting information provided from fashion brands. Inputting new product information systems while assisting with the setup of new customer accounts and order processing.
Sales Manager
Nordstrom
01.2011 - 01.2016
- Highly motivated and strategic Sales Manager with 10+ years of experience in the retail industry. Successfully coached and mentored sales teams to achieve top performance, resulting in consistent year-over-year growth including and maintaining customer satisfaction. Adept at analyzing sales metrics and market trends to capitalize on new business opportunities.
Education
BS Business Management -
WGU (Western Governors University)
01.2017
Associate of Arts - undefined
Bellevue College
01.2013
Skills
- Effective team collaboration
- Communication & Influence
- Versatile in dynamic environments
- Critical thinking and problem-solving
Accomplishments
- Collaborated with territory teams in the development of sales and delivery operations.
- Leading customer satisfaction and receiving National Customer Service Recognition as an individual and team.
- Opening and training new store Tesla location in WA for Sales and Delivery operations.
Timeline
Sales and Delivery Operation
Tesla
01.2021 - Current
Territory Outside Sales
Home Improvement
01.2020 - 01.2021
Fashion Data Entry Specialist/Coordinator
Nordstrom
01.2016 - 01.2020
Sales Manager
Nordstrom
01.2011 - 01.2016
Associate of Arts - undefined
Bellevue College
BS Business Management -
WGU (Western Governors University)