Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Delaney

Russellville,KY

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Prime Communications AT&T
03.2019 - 03.2021
    • Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
    • Created and maintained safe and secure work environments for employees.
    • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
    • Maintained positive customer relationships by responding quickly to customer service inquiries.
    • Verified inventory counts remained within monthly tolerance levels.
    • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Operations Manager

Spring Communications
05.2017 - 03.2019
    • Supervised operations staff and kept employees compliant with company policies and procedures.
    • Developed systems and procedures to improve operational quality and team efficiency.
    • Analyzed and reported on key performance metrics to senior management.

Sales Associate

Spring Communications
06.2013 - 03.2017
    • Increased sales and customer satisfaction through personalized servicing.
    • Engaged customers in social conversations to create pleasant and easy shopping experience.
    • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
    • Listened to clients and introduced solutions to satisfy business and personal needs.

Assistant Store Manager

Macdonald's
03.2010 - 06.2013
    • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
    • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
    • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
    • Maintained positive customer relationships by responding quickly to customer service inquiries.

Education

Bachelor of Arts - Psychology

Western Kentucky University
Bowling Green, KY
12.2012

Skills

    • Customer Relations
    • Hiring and Training
    • Time Management
    • Loss Prevention
    • Microsoft Office Suite
      • Task Prioritization
      • Organization and Time Management
      • Interpersonal Communication
      • Multitasking Abilities

Timeline

Assistant Store Manager

Prime Communications AT&T
03.2019 - 03.2021

Operations Manager

Spring Communications
05.2017 - 03.2019

Sales Associate

Spring Communications
06.2013 - 03.2017

Assistant Store Manager

Macdonald's
03.2010 - 06.2013

Bachelor of Arts - Psychology

Western Kentucky University

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Jacob Delaney