JACOB DELGADO
Long Beach,CA
Summary
Proven expert in relationship building and payroll administration, with a track record of enhancing client retention and loyalty at ADP. Leveraged strategic planning and payroll policies expertise to reduce processing errors and improve operational efficiency. Excelled in training and mentoring, significantly increasing team capabilities and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Relationship Management Advisor
ADP
09.2023 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Resolved complex payroll and tax concerns for at risk clients in order to retain their business.
Payroll Consultant
ADP
07.2021 - 08.2023
- Reduced errors in payroll processing through diligent review, system improvements, and employee training.
- Maintained strict confidentiality when handling sensitive employee information, protecting privacy rights at all times.
- Assisted clients in navigating regulatory compliance by staying current on relevant legislation and advising on best practices.
- Provided exceptional customer service by addressing client inquiries promptly and effectively resolving issues.
- Obtained Fundamental Payroll Certification (FPC)
Military Intelligence Analyst
United States Marine Corps
03.2014 - 01.2022
- Monitored foreign media sources for insights into regional dynamics affecting US interests abroad.
- Identified potential threats by conducting in-depth analysis of current events and global political developments.
- Utilized advanced mapping tools for terrain visualization, aiding ground troops during mission planning stages.
- Increased situational awareness through regular briefings on emerging geopolitical events relevant to national security interests.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ04.2022
Skills
- Relationship Building
- Strategic Planning
- Training and mentoring
- Presentations and public speaking
- Payroll Administration Knowledge
- Payroll Policies
- Payroll Processing Understanding
- Payroll Customer Service
Certification
Fundamental Payroll Certification (FPC)
Timeline
Relationship Management Advisor
ADP
09.2023 - Current
Payroll Consultant
ADP
07.2021 - 08.2023
Military Intelligence Analyst
United States Marine Corps
03.2014 - 01.2022
Bachelor of Science - Criminal Justice
University of Phoenix