Jacob DellaVedova
Austin,TX
Summary
Seasoned Associate Site Manager with a robust background at Towne Park, adept in parking management and fostering team adaptability. Excelled in enhancing customer service and streamlining operational procedures. Proven leadership in high-stakes environments, from military operations to corporate settings, showcasing unparalleled service orientation and strategic resource coordination.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate Site Manager
Towne Park
Austin, TX
07.2023 - Current
- Created work schedules to provide quality service to customers and maintain employee satisfaction.
- Coordinated staff activities and provided training to improve skills.
- Monitored business performance and improved customer experiences with staff guidance.
- Observed employee performance and provided valuable feedback using online performance evaluation software.
- Recruited and hired new employees based on company needs and culture.
- Reviewed inventory, assessed needs and placed orders to keep stock available for employees.
- Served as a liaison between the property management team.
- Oversaw cash management processes such as ticketing system validation, reconciliation of revenue.
- Provided leadership by setting an example with professional attitude and work ethic.
- Created weekly schedules for staff members based on anticipated occupancy levels.
Guest Service Captain
Towne Park
Austin, TX
03.2022 - Current
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Verified correct use of procedures and recordkeeping requirements by each valet team member.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Communicated effectively with customers regarding their vehicles, parking fees.
United States Marine
Department of Defense
Oahu, HI
03.2018 - 03.2022
- Executed patrol operations in diverse terrains to maintain area security.
- Engaged with rifle platoon and executed mission of locating and destroying enemy by fire and maneuvers and repelled assaults by fire and close combat.
- Utilized night vision devices to conduct surveillance operations at night.
- Participated in search-and-rescue operations involving missing personnel or downed aircrafts.
- Moved quickly on foot to reinforce formations and carry out attacks.
- Served as fire team leader, scout team leader and rifle squad leader and deployed in heavy combat, mild training and humanitarian missions.
- Participated in reconnaissance missions to gather intelligence on enemy positions.
- Followed strict operational security protocols to safeguard mission-critical information.
Education
High School Diploma -
Carson City High School
Carson City, NV06-2017
Skills
- Vehicle safety
- Employee scheduling
- Operational procedures
- Parking procedures
- Policy enforcement
- Customer complaint handling
- Parking management
- Incident reporting
- Staff hiring and recruiting
- Service oriented
- Resource coordination
- Staff training
- Adaptability
- Military discipline
- Fire team coordination
- Hand-to-hand combat
Certification
- Leaders of Tomorrow
- Class C and Class M driver
References
References available upon request.
Timeline
Associate Site Manager
Towne Park
07.2023 - Current
Guest Service Captain
Towne Park
03.2022 - Current
United States Marine
Department of Defense
03.2018 - 03.2022
- Leaders of Tomorrow
- Class C and Class M driver
High School Diploma -
Carson City High School
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