Jacob Dennison
Wadsworth,OH
Summary
Experienced Computer Network Technician with over 5 years of experience in IT support, focusing on optimizing operations, and improving customer service. Experienced in leading teams, managing projects, and delivering effective technical training in fast paced, high-stakes environments. Passionate about using technology to enhance performance and drive results.
Overview
6
6
years of professional experience
Work History
Fiber Optic Technician
US Navy
01.2024 - Current
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
Repair Parts Petty Officer
United States Navy
09.2022 - Current
- Company Overview: USS John Paul Jones DDG-53
- Managed and maintained an inventory of essential repair parts and supplies, minimizing downtime through efficient tracking and ordering
- Created and maintained detailed records of transactions, issue logs, and inventory levels, generating reports to forecast future needs
- Provided training to junior personnel on inventory management procedures and best practices
- USS John Paul Jones DDG-53
Fire Controlman Aegis Computer Network Technician
United States Navy
08.2019 - Current
- Company Overview: USS John Paul Jones DDG-53
- Managed and maintained the Aegis Weapon System local area network, installed and configured Cisco switches, VoIP communications, and VLANs, while troubleshooting routing/switching issues, ensuring high reliability and optimizing system performance for mission-critical operations
- Administered systems using Red Hat Enterprise Linux and restored NAS/SAN systems and critical programs from backup, ensuring data integrity and maintaining system availability under pressure
- Led a team of technicians while providing training and mentorship to junior personnel, enhancing team capabilities and technical knowledge
- Collaborated with other departments to coordinate cross-departmental IT projects, ensuring timely completion and operational efficiency
- Conducted regular system audits and security checks to ensure compliance with Navy cybersecurity protocols and maintain network integrity
- Monitored and maintained IBM BladeCenter components, ensuring high availability of computing resources and system redundancy
- Assisted in configuring and maintaining virtual environments using VMware, optimizing resource allocation for shipboard operations
- USS John Paul Jones DDG-53
Work Center Supervisor + Leader Petty Officer
US Navy
05.2019 - Current
- Oversaw maintenance and troubleshooting operations within the work center, ensuring compliance with standards and deadlines
- Assigned tasks based on team members' strengths while providing training to enhance their skills and confidence
- Collaborated with other supervisors to streamline division-level tasks, fostering a cooperative work environment
- Maximized performance by monitoring daily activities and mentoring team members.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
Fire Controlman Aegis Training Pipeline - AC/DC Circuits, Digital Circuits, Solid State Circuits, Electronic Systems, Mechanical Systems, Electronic Troubleshooting, Electromechanical Systems, RF Theory, RF Testing, Computer Systems, Fire Control Systems, Radar Systems, Cisco Networking, Unix, Auxiliary Equipment, Safety Precautions
U.S. Navy
Skills
- Cisco
- TCP/IP
- VLAN
- Routing/Switching
- Linux (Red Hat)
- Windows
- VMWare
- MySQL
- NAS/SAN Management
- Troubleshooting
- Test Equipment
- Schematics
- Preventative/Corrective Maintenance
- MacOS
- Ticketing
- Computer hardware
- DHCP
- DNS
- Fiber optics
Leadership Experience
Oversaw maintenance and troubleshooting operations within the work center, ensuring compliance with standards and deadlines., Assigned tasks based on team members' strengths while providing training to enhance their skills and confidence., Collaborated with other supervisors to streamline division-level tasks, fostering a cooperative work environment., Supervised the troubleshooting and repair of fiber optics for shipboard equipment, ensuring precision and reliability. Managed inventory and sourcing of fiber optic repair equipment, optimizing resource availability. Delivered comprehensive training on repair standards and processes to ship personnel.
Timeline
Fiber Optic Technician
US Navy
01.2024 - Current
Repair Parts Petty Officer
United States Navy
09.2022 - Current
Fire Controlman Aegis Computer Network Technician
United States Navy
08.2019 - Current
Work Center Supervisor + Leader Petty Officer
US Navy
05.2019 - Current
Fire Controlman Aegis Training Pipeline - AC/DC Circuits, Digital Circuits, Solid State Circuits, Electronic Systems, Mechanical Systems, Electronic Troubleshooting, Electromechanical Systems, RF Theory, RF Testing, Computer Systems, Fire Control Systems, Radar Systems, Cisco Networking, Unix, Auxiliary Equipment, Safety Precautions
U.S. Navy