Jacob Diedrich
Waukegan,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Auditing Quality Lead
Abbott
12.2021 - 02.2023
- Improved product quality by implementing strict quality control measures and conducting regular inspections.
- Led a team of quality inspectors to ensure consistent adherence to industry standards and company policies.
- Reduced customer complaints by identifying areas for improvement and initiating corrective actions.
- Championed a culture of excellence within the organization by setting high expectations for performance and holding employees accountable for results-driven outcomes.
- Remained compliant with federal, state and municipal regulations related to safety of company and personnel.
- Reported problems and concerns to management.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Assessed products or services to evaluate conformance with quality standards.
Warehouse Assistant
Southern Technologies
07.2021 - 12.2021
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Conducted research to address shipping errors and packaging mistakes.
Business Development Coordinator
SMS
08.2019 - 01.2020
- Increased lead generation by developing and executing targeted marketing campaigns.
- Enhanced client relationships through regular communication and prompt responses to inquiries.
- Conducted comprehensive market research to identify potential clients and establish connections.
- Provided ongoing support to sales team members, offering guidance on best practices for closing deals and achieving targets.
- Optimized lead nurturing processes through personalized follow-ups with prospects at various stages of the sales funnel.
- Established strategic partnerships with complementary businesses to expand service offerings and reach new markets.
- Executed calling campaigns targeting direct end-user prospective accounts.
Owner
Absolute Value Marketing
01.2015 - 06.2019
- Enhanced online brand visibility by optimizing website content and utilizing SEO best practices.
- Increased website traffic with strategic keyword research, backlink analysis, and on-page optimization techniques.
- Managed social media campaigns for improved audience engagement and lead generation.
- Collaborated with graphic designers to create visually appealing content for digital platforms.
- Created compelling blog content to increase inbound links and drive organic search engine traffic.
- Developed and implemented techniques for increasing page visits and likes.
- Managed multiple client accounts simultaneously, ensuring timely delivery of high-quality work for each project.
- Managed paid social media advertising campaigns to reach and engage target audiences.
Marketing Consultant
Interweb Development Group
11.2014 - 09.2015
- Helped customers in determining design and layout of sold and spec ads.
- Listened attentively to client feedback to create stronger relations and shape business.
- Developed innovative and creative sales pitches to expand prospect understanding of company.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
Sales Associate
Associated Supply
06.2014 - 11.2014
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needs.
Account Manager - B2B Business Development
Specialty Graphics Supply
06.2013 - 05.2014
- Generated revenue growth by identifying upselling opportunities within the existing client base.
- Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
- Managed a diverse portfolio of clients, ensuring timely communication and effective project management.
- Consistently met or exceeded monthly sales targets by effectively managing leads and closing deals.
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Delivered impactful product presentations that resonated with clients'' unique challenges and needs.
- Contributed valuable input during team meetings, offering innovative ideas for driving future growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Machine Technician
Waste Managment
10.2012 - 03.2013
- Assisted in training new technicians on company protocols, machine operations, and safety procedures to promote a knowledgeable workforce.
- Contributed to a safer work environment by implementing proper lockout/tagout procedures during maintenance tasks.
- Performed preventive maintenance to promote machine reliability and longevity.
Education
Bachelor of Arts - Business Administration And Management
College of Lake County
Grayslake, IL05.2026
Skills
- Document Control
- Cross-functional Teamwork
- Fishbone Diagrams
- Change Management
- Product Inspection
- Problem Solving Tools
- Process Improvement
- Customer Complaint Handling
- 5 Why Analysis
- Corrective Actions
- Root Cause Analysis
- Preventive Actions
- Environmental Sampling and Testing
- Safety Compliance
- Corrective Action Implementation
- Attentive and Observant
- Testing Protocols
- Critical Thinking
- Technical Writing
- Product Inspections
- Functional Testing
- Documentation
Accomplishments
Currently an honor roll student.
Certification
Supervising the Front Line
Lock Out Tag Out Certified
Custodial Maintenance Certificate
Languages
Arabic
Elementary
Timeline
Auditing Quality Lead
Abbott
12.2021 - 02.2023
Warehouse Assistant
Southern Technologies
07.2021 - 12.2021
Business Development Coordinator
SMS
08.2019 - 01.2020
Owner
Absolute Value Marketing
01.2015 - 06.2019
Marketing Consultant
Interweb Development Group
11.2014 - 09.2015
Sales Associate
Associated Supply
06.2014 - 11.2014
Account Manager - B2B Business Development
Specialty Graphics Supply
06.2013 - 05.2014
Machine Technician
Waste Managment
10.2012 - 03.2013
Bachelor of Arts - Business Administration And Management
College of Lake County