Jacob Doka
Phoenix,AZ
Summary
I am a determined individual whose looking for new experiences. I am an easy learner and coachable worker. I am a person that everyone can get along and wouldn’t have a problem working with. I am good working as a team member but also as an individual. I adapt well to unexpected events and areas. I am always open minded to new things or new perspectives. I complete tasks accurately despite interruptions and competing demands. I am a consistent worker and always looking for more to do when working. Adept at working with personal lines and business products in a highly customized approach. Able to apply field expertise and critical thinking skills to solve problems with little assistance. Strong multitasker with exceptional communication and organizational skills.
Overview
7
7
years of professional experience
Work History
Finish Carpenter
AASSKK LLC
Lake Ariel, PA
08.2022 - 09.2024
- Monitored staff performance and addressed issues.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Completed carpentry work and installed crown molding and wood flooring to meet customer preferences.
- Notified supervisors of faulty operations and defective materials to improve production.
- Logged inventory to track supply counts, organize equipment and gather important materials.
- Installed structures or fixtures using hand or power tools per plan drawings.
- Renovated and produced physical structures to meet timeline and budgetary constraints.
- Met frequently with clients to gain understanding of goals and service needs.
- Utilized impressive time management and prioritization skills to meet challenging deadlines.
- Measure and mark cutting lines on materials, using a ruler, pencil, chalk, and marking gauge.
- Fit and install trim items such as doors, windows, mantels cabinets and hardware.
- Construct frameworks for doorways or window frames from wood pieces by measuring accurately and joining pieces with nails or screws.
- Sand wooden surfaces smooth before painting or staining them.
- Installed and finished wood trim, doors and cabinets for new construction and renovation projects.
- Kept worksites organized and tidy to reduce hazards.
- Installed windows, flooring, or trim using hand or power tools.
Associate Banker Market-Expansion
Chase Bank
Phoenix, AZ
07.2021 - 07.2022
- Advised customers on bank products, services and financial planning options.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Modified, opened and closed customer accounts.
- Completed daily cash balancing and operated ATMs.
- Verified amounts and integrity of every check or funds transfer.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Lead Customer Service Representative
Circle K
Scottsdale, AZ
11.2020 - 07.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Exceeded company productivity standards on consistent basis.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Maintained cleanliness and presentation of stock room and production floor.
- Collected credit card and cash payments to complete transactions for customer orders.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Counted and balanced cashier drawers.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Service Representative / Person Trainer
Planet Fitness Gym
Phoenix, AZ
06.2019 - 11.2020
- Resolved customer concerns with friendly and knowledgeable service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers regarding needs and addressed concerns.
- Developed strong customer relationships to encourage repeat business.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Mentored new employees on procedures and policies to maximize team performance.
- Organized client contracts, records and reports to strengthen traceability.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
- Supervised exercise and fitness areas of club and assisted members with personal programs.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
Lead Customer Service Representative
Circle K
Fountain Hills, AZ
12.2018 - 08.2019
- I delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Trained new team members in cash register operation, stock procedures and customer service
- Maintained flexibility to work varied schedule, including nights and weekends
- Greeted incoming customers and provided personable and knowledgeable service
- Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching and occasional lifting up to 10-50 lbs
- Received incoming product deliveries and relocated to storage shelves, coolers or bins
- Followed proper stock rotation procedures to minimize obsolescence and removed any out of date items from sales floor
- Properly disposed of debris and box packaging
- Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisle-ways
- Washed and polished glass windows and doors to keep entryways clear and professional
- Cleaned, sanitized and restocked bathrooms every hour to keep facilities fresh
- Collected trash from receptacles and surfaces, discreetly removing items for disposal
- Removed oil spills and performed general cleaning duties to keep units tidy and safe
Houseman
Wekopa Resort
Fort McDowell, AZ
06.2017 - 12.2017
- Provided deep cleaning services for areas in need of additional sanitation
- Washed and polished glass windows and elevators for a more distinguishing look
- Thoroughly cleaned rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment
- Removed debris from halls to avoid blocking customers or adding any safety concerns
- Stocked and rotated products, supplies and paper goods
- Collected soiled linens and clothing and delivered clean loads by using carts
- Moved loads between machines, operated ironing equipment and folded laundered items
- Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen
- Dusted and vacuumed assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily
Education
High School Diploma -
Primavera
2019
Skills
- Interior and exterior cleaning
- Public speaking
- Sorting and labeling
- Group and individual instruction
- Product knowledge
- Performance improvements
- Knowledge of the muscle training
- Communication
- Inbound customer calls
- Cash ordering
- Promoting products
- Money handling
- De-escalating conflicts
- Teller background
- Financial processes understanding
- Security understanding
- Customer service-oriented
Timeline
Finish Carpenter
AASSKK LLC
08.2022 - 09.2024
Associate Banker Market-Expansion
Chase Bank
07.2021 - 07.2022
Lead Customer Service Representative
Circle K
11.2020 - 07.2021
Service Representative / Person Trainer
Planet Fitness Gym
06.2019 - 11.2020
Lead Customer Service Representative
Circle K
12.2018 - 08.2019
Houseman
Wekopa Resort
06.2017 - 12.2017
High School Diploma -
Primavera