Jacob Dominguez
Chandler,AZ
Summary
Seasoned Restaurant Manager known for high productivity and efficient task completion. Possess specialized skills in staff training, inventory management, and customer service excellence. Excel at leadership, communication, and problem-solving to enhance team performance and ensure guest satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Culinary Dropout
Scottsdale, AZ
01.2023 - Current
- Provided leadership, insight, and mentoring to newly hired employees and managers to supply knowledge of various company standards.
- Supervised steps of service for dining room staff to maintain service levels and support guest needs.
- Managed day-to-day operations of the restaurant, including scheduling, labor budgeting, and inventory control, as the bar manager.
- Monitored P&L daily, and performed weekly P&L recaps for my GM and Financial Department.
- Oversaw the hiring, onboarding, training, scheduling, and evaluation of employees.
- Coached team members on food safety and sanitation processes, menu education, and up-selling techniques to drive revenue.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Worked in close collaboration with FOH and BOH staff to ensure guests received high-quality service and food.
- Managed the ordering of bar products to budget, and weekly bar inventory.
Shift Lead
Culinary Dropout
Gilbert, AZ
06.2022 - 01.2023
- Supervised staff during the shift to ensure that service was top-notch, and that all steps of service were being executed.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Provided Secret Shopper recaps to all managers and regionals to ensure the management team could coach our staff accordingly.
- Focused on table touching every single table to ensure guest satisfaction daily.
New Restaurant Opening Trainer
Culinary Dropout
01.2022 - 01.2023
- I opened up Culinary Dropout-Denver, Blanco-Denver, Blanco-Coronado, and Culinary Dropout-Atlanta as a server trainer.
- Provided feedback on employee performance based on observed results during training sessions.
- Conducted interviews with store managers to hire staff to attain the staffing targets.
- Lead food and beverage classes for all FOH employees.
- Lead FRC culture classes for all FOH, and BOH employees.
Server/Lead Bartender
Culinary Dropout
Gilbert, AZ
03.2019 - 01.2022
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Operated POS terminals
- Provided exceptional service to a high volume of daily guests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Developed rapport with guests, and assisted in generating repeat business by providing exceptional guest service.
- Trained new employees to perform duties.
Restaurant Manager
TopGolf
Gilbert, AZ
12.2017 - 03.2019
- Managed 40 employees in the Guest Services Department.
- Resolved conflicts among employees in an effective manner.
- Managed inventory of polos, golf clubs, and Topgolf merchandise.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Circulated within assigned areas to assess and address guest needs, effectively prioritizing tasks during peak hours.
Education
Associate of Science - Nursing
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZSkills
- Restaurant operations management
- Purchasing and cost control
- P&L Experience
- Strong guest service skills
- Conflict resolution
- Point of sale (POS) system operation
- Adaptable
- Detail oriented
- Microsoft Office
Accomplishments
- 3x Founder's Bonus Recipient
Certification
- ServSafe Food Manager Certification
- Title 4 Management Liquor Law Certification
References
References available upon request.
Timeline
Restaurant Manager
Culinary Dropout
01.2023 - Current
Shift Lead
Culinary Dropout
06.2022 - 01.2023
New Restaurant Opening Trainer
Culinary Dropout
01.2022 - 01.2023
Server/Lead Bartender
Culinary Dropout
03.2019 - 01.2022
Restaurant Manager
TopGolf
12.2017 - 03.2019
- ServSafe Food Manager Certification
- Title 4 Management Liquor Law Certification
Associate of Science - Nursing
Maricopa Community Colleges, Chandler-Gilbert Community College
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