Jacob Donnelly

• Built and maintained positive relationships with passengers by providing friendly and professional service.
• Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
• Delivered passengers to destinations safely and on time.
• Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
• Remained calm and poised in emergent situations.
• Followed designated routes and schedules while operating vehicles.

• Maintained accurate records of donor interactions, ensuring proper documentation and data analysis for future campaigns.
• Developed and implemented marketing campaigns targeting donors.
• Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
• Exceeded individual call quotas by maintaining a high level of productivity and focus throughout each shift.
• Evaluated and reported on impact of fundraising efforts to measure success and identify areas for improvement.
• Supported team members in meeting collective targets through collaboration and knowledge sharing.
• Enhanced donor retention through consistent follow-ups and relationship-building strategies.
• Collaborated with supervisors on developing innovative strategies for overcoming common objections encountered during calls.
• Attended fundraising events and conferences to stay informed on industry developments and network with peers.
• Participated in regular training sessions to refine skills and stay up-to-date on best practices in telephone fundraising.
• Developed and executed creative strategies to promote fundraising events.
• Adapted quickly to new scripts and fundraising campaigns, ensuring seamless transitions between different projects.
• Consistently met or exceeded daily performance metrics, contributing significantly to the overall success of the fundraising team.
• Provided constructive feedback for script improvement, refining messaging based on personal experiences and responses from prospects.
• Assisted in training new hires, sharing valuable insights and strategies for successful telephone fundraising.
• Contributed to a positive work environment by actively engaging in team meetings and promoting a supportive atmosphere among colleagues.
• Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
• Increased donor engagement by utilizing persuasive communication techniques during fundraising calls.
• Achieved fundraising goals by effectively presenting the organization''s mission and impact during telephone conversations.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Worked well in a team setting, providing support and guidance.

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• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

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• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Checked guests' identification before serving alcoholic beverages.

• Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
• Streamlined drive-thru order processing by utilizing clear communication techniques with both customers and team members.
• Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.