Jacob Drake
Hayward
Summary
Outgoing individual with well-honed organizational, labor, and teamwork skills. Enthusiastic and team-driven with 3 years of experience working in busy environments. Also, a hardworking college student seeking employment. Bringing forth a motivated attitude and a variety of powerful skills. Committed to utilizing my skills to further the mission of a company. Dedicated to identifying customer needs and delivering effective solutions to all problems. A well-rounded and professional team player in pursuit of BA Cybersecurity Degree. Who is eager to learn and gain experience in the field of IT.
Overview
5
5
years of professional experience
Work History
Material Handler
Tesla
Fremont
11.2022 - Current
- Efficiently operate forklifts to streamline warehouse logistics and enhance accessibility
- Organize and secure storage areas to safeguard assets and maintain a tidy environment
- Mentor new hires, fostering skill development and boosting team productivity
- Optimized warehouse logistics, enhancing product accessibility and streamlining inventory management for improved operational efficiency at Tesla
Service Specialist
Savemart
Hayward
02.2020 - Current
- Provided exceptional customer service to a wide range of clients, including responding to inquiries, resolving complaints, and handling requests in a professional and timely manner
- Ensured that customer service standards were met and exceeded while providing assistance to customers
Education
Cybersecurity -
Western Governors University
03.2025
Computer Science -
Chabot College
Hayward02.2024
High School Diploma -
Hayward High School
Hayward06.2022
Skills
- Troubleshooting
- Customer Service
- Networking fundamentals
- Adaptability
Languages
English
Certifications
- Comptia A+
- Comptia Network + (Studying for this currently)
Timeline
Material Handler
Tesla
11.2022 - Current
Service Specialist
Savemart
02.2020 - Current
Cybersecurity -
Western Governors University
Computer Science -
Chabot College
High School Diploma -
Hayward High School