Jacob DuBose
Jackson,TN
Summary
Motivated professional with 24 years of telecommunications experience as an ISP Engineer. Expertise in software and hardware acquisition, installation, and troubleshooting, with a strong focus on disaster recovery planning and system performance analysis. Proven ability to enhance network efficiency and reduce downtime through effective collaboration and technical problem-solving. Skilled in designing, implementing, and managing ISP networks while ensuring security compliance and optimizing system performance.
Overview
28
28
years of professional experience
1
1
Certification
Work History
ISP Engineer III
Charter Communications
08.2018 - Current
- Highly-motivated employee with desire to take on new challenges.
- Strong work ethic, adaptability and exceptional interpersonal skills.
- Adept at working efficiently unsupervised and quickly mastering new skills.
- Focused ISP Engineer offering 24 years of telecommunications expertise, including software and hardware acquisition, installation and troubleshooting.
- Versed in disaster recovery planning and system performance analysis.
- Proven history of collaborating with team members to meet playbook standards.
ISP Engineer II
Charter Communications
Jackson, Tennessee
01.2016 - 07.2018
- Troubleshot and resolved technical issues related to internet access.
- Monitored network performance and identified potential issues.
- Installed new hardware components for customer networks as needed.
- Performed system maintenance to ensure optimal network performance.
- Documented procedures for installation, configuration, and maintenance of devices.
- Assisted in developing strategies for improving customer satisfaction.
Headend Tech
Charter Communications
04.2008 - 01.2016
- Troubleshot and resolved technical issues impacting internet connectivity.
- Monitored network performance to identify and address potential issues proactively.
- Installed hardware components for customer networks based on requirements.
System Technician
Charter Communications
02.2006 - 04.2008
- Resolved technical issues related to internet access through effective troubleshooting.
- Installed hardware components for customer networks to enhance performance.
- Assisted in strategy development aimed at improving customer satisfaction.
Service Technician
Charter Communications
03.2004 - 02.2006
- Maintained accurate records of service calls, repairs, and parts utilized.
- Diagnosed customer issues and implemented effective solutions.
- Performed onsite equipment repairs at customer locations.
- Conducted preventive maintenance on diverse machines and systems.
- Tested repaired items to verify functionality prior to customer return.
Installation Technician
Charter Communications
06.2002 - 03.2004
- Executed installation of new equipment per manufacturer specifications and client requirements.
- Maintained precise documentation of all installation activities.
- Conducted repairs on malfunctioning components in existing systems as necessary.
- Assisted technicians with complex installations to ensure efficiency and accuracy.
CLI Tech
Charter Communications
02.2000 - 06.2002
- Performed system ride out in search of cable damage that would affect the performance of the cable system.
14 Sierra
US Army
06.1997 - 10.1999
- Avenger Crewmember. Served Honorably in the US Army.
Education
High School Diploma -
South Side High School
Jackson, TNSkills
- 14 Sierra
- Avenger Crewmember
- Network troubleshooting
- Spectrum analysis
- System performance
- Hardware installation
- Disaster recovery
- Customer relationship management
- Technical documentation
- Project management
- Compliance standards
- Network security
- Problem solving
- Time management
- Effective communication
- Team collaboration
- Adaptability
- Data center operations
- Configuration management
- Network optimization
- Network design
- Fiber optic technology
- IP routing protocols
- Wireless networking
- Network performance monitoring
- Technical infrastructure migration
- Network monitoring tools
- Wireless networking proficiency
- Networking and routing protocol expertise
- Verbal and written communication
- Datacenter network implementations
- SNMP monitoring
- Quality of service implementation
- Bandwidth utilization
- Infrastructure planning
Certification
- Broadband Distribution Specialist, 04/01/18, SCTE
- Broadband Transport Specialist, 06/01/18, SCTE
- Broadband TelecomCenter Specialist, 05/2025, SCTE
- Digital Video Engineering Professional, 05/2025, SCTE
- NCTI Fiber Testing and Maintenance 05/2025
- NCTI Fiber Installation and Activation 05/2025
Personal Information
Title: ISP Engineer III
Military Experience
US Army, 06/01/97, 10/01/99, 14 Sierra, Avenger Crewmember. Served Honorably in the US Army.
Timeline
ISP Engineer III
Charter Communications
08.2018 - Current
ISP Engineer II
Charter Communications
01.2016 - 07.2018
Headend Tech
Charter Communications
04.2008 - 01.2016
System Technician
Charter Communications
02.2006 - 04.2008
Service Technician
Charter Communications
03.2004 - 02.2006
Installation Technician
Charter Communications
06.2002 - 03.2004
CLI Tech
Charter Communications
02.2000 - 06.2002
14 Sierra
US Army
06.1997 - 10.1999
High School Diploma -
South Side High School