Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Timeline
Generic

Jacob Dunn

Waterbury,CT

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

dock worker

Paraco Gas Corporation
Watertown, CT
02.2024 - 07.2024
  • Facility Maintenance: Keeping the yard and dock area clean and organized
  • Unloading Tanks/Cylinders: Handling the unloading of propane tanks and cylinders
  • Refilling Tanks/Cylinders: Ensuring tanks and cylinders are properly refilled
  • Calibrating Scales Daily: Regularly calibrating weighing scales
  • Daily Plant Inspections: Conducting inspections to maintain safety standards
  • Filling Motor Fuel: Assisting with filling motor fuel
  • Outdoor Work: Willingness to work outdoors in various weather conditions.
  • Followed company policies related to security measures while handling packages.
  • Operated forklifts to move cargo around the dock area.
  • Organized warehouse inventory in an efficient manner.
  • Inspected cargo for damage or defects.
  • Stacked boxes on pallets according to size and weight requirements.
  • Monitored container levels for proper stacking heights before securing them for transportation purposes.
  • Ensured that all safety protocols were followed while working on the dockside.
  • Communicated effectively with other workers regarding delivery schedules.
  • Loaded and unloaded cargo from vessels, trucks, and railcars.
  • Adhered strictly to occupational health and safety regulations while working around hazardous materials.
  • Utilized hand tools such as hammers, wrenches, screwdrivers as needed.
  • Reported any damages or discrepancies found during inspection of goods to supervisor immediately.
  • Cleaned and maintained dock areas including warehouses, storage yards, and workstations.
  • Palletized boxes to increase movement and shipment efficiency.
  • Used electric forklifts and electric pallets to safely move pallets.
  • Participated in company training programs to learn new skills and promote workplace safety.
  • Protected company inventory by maintaining and organizing storage areas.
  • Transported materials and pallets between areas.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.

Gas Station Attendant/Cashier

Allegiance Trucks
Southbury, CT
01.2019 - 12.2023
  • Open up gas station
  • Assist customers with transactions
  • Pump gas
  • Fill propane
  • Check oil
  • Remove nails from tires / tire plugs
  • Assist customers who have house accounts.
  • Restocked supplies such as paper towels, napkins, cups when necessary.
  • Checked receipts against product sold for accuracy before returning change to customers.
  • Operated cash register to process customer transactions accurately and efficiently.
  • Provided directions and information about local attractions upon request from customers.
  • Ensured all store policies were adhered to by customers at all times.
  • Greeted customers, answered questions, and provided assistance with purchases.
  • Maintained cleanliness of the store, including floors, shelves, counters and windows.
  • Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
  • Checked tires for pressure, tread depth and wear patterns during tire rotations or other services requested by customers.
  • Trained new employees on company policies and procedures.
  • Verified age requirements for purchase of alcohol and tobacco products.
  • Assisted customers in locating items throughout the store.
  • Responded promptly to emergency situations such as spills or fires according to company protocols.
  • Adhered to company procedures for handling hazardous materials such as gasoline or motor oil.
  • Recorded sales information into computerized system accurately and timely.
  • Stocked shelves with merchandise and ensured that pricing was correct.
  • Performed daily inventory checks on various products to ensure adequate stock levels.
  • Completed regular maintenance tasks such as changing air filters and oil changes on vehicles.
  • Provided excellent customer service by responding quickly to customer inquiries or complaints.
  • Conducted routine inspections of gas station equipment including pumps, hoses, nozzles.
  • Processed credit card payments via POS terminal in a secure manner.
  • Sold store items and vehicle services to customers.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Processed gas and amenities payments.
  • Prepared daily records of food and gas sales and balanced register drawers.
  • Coordinated with fuel delivery trucks for timely refueling of gas station tanks.
  • Educated customers on loyalty programs and processed membership registrations.
  • Monitored and restocked convenience store items, including food, beverages, and automotive products.
  • Operated car wash facilities and guided customers through the service process.
  • Collected payments for dispensed gas and tendered change or receipts to customers.
  • Managed cash register and processed customer transactions with high accuracy.
  • Assisted customers with fuel pumps and provided guidance on fuel types.
  • Performed daily inventory checks to ensure stock levels met customer demand.
  • Trained new employees on gas station operations, customer service, and safety procedures.
  • Provided roadside assistance services for customers, including jump-starting cars.
  • Coordinated with team members to ensure efficient shift transitions and continuous operation.
  • Monitored surveillance equipment to prevent theft and ensure the safety of the premises.
  • Handled customer inquiries and resolved complaints to maintain positive service experience.

Car Washer/Detailer

Fred's Car Wash
Watertown, CT
08.2022 - 04.2023
  • Open car wash
  • Detail customer vehicles
  • Load / unload cars into car wash
  • Assist customers with membership accounts
  • Maintain a clean work environment
  • Close car wash.
  • Maintained cleanliness of work area by disposing of trash properly.
  • Wiped down windows with special cleaning solutions for spotless clarity.
  • Cleaned interior and exterior of vehicles using a pressure washer, brushes, soap, and other cleaning materials.
  • Conducted regular inspections on machines used in car wash process to ensure proper functioning.
  • Operated cash registers accurately to process payments from customers.
  • Dried vehicles off after washings using microfiber towels to avoid streaks and smears.
  • Scrubbed tires and wheels with specialized chemicals and polishes for maximum shine.
  • Polished the exterior surfaces of cars to remove dirt and grime.
  • Applied wax to the car's surface in order to protect it from environmental damage.
  • Vacuumed upholstery in order to remove dust particles.
  • Inspected vehicles for any damages or scratches prior to washing them.
  • Worked rapidly with minimal supervision to thoroughly clean exteriors and interiors of vehicles.
  • Processed vehicles correctly and followed checklists required for closing.
  • Kept showroom and stock vehicles in clean and presentable condition.
  • Inspected vehicles for noticeable defects such as dents, scratches and torn upholstery.
  • Performed bookkeeping, filing, and general clerical duties.
  • Resolved customer complaints promptly to retain customer loyalty.
  • Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance.
  • Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle.
  • Cleaned wheels, tires, hub caps, and wheel covers to protect wheels and wheel components from deterioration.
  • Operated cash register and processed cash, credit card and check payments.
  • Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
  • Detailed inside of vehicles, including scrubbing, shampooing and vacuuming interior.
  • Maintained vacuums, pressure washers and equipment for car wash and self-service areas.
  • Inspected vehicles prior to selected service to identify broken, missing or defective external parts.
  • Regulated pressure or flow of water, air, steam or abrasives from sprayer nozzles to activate cleaning equipment.
  • Vacuumed interiors, cleaned windows, and dusted dashboards for a complete clean.
  • Drove manual and automatic vehicles per day to guide through carwash.
  • Used vacuum cleaners and buffers to clean interior of vehicles.
  • Applied wax, polish, and other finishing products for added shine and protection.
  • Rinsed vehicles thoroughly to remove soap and debris.
  • Inspected parts, equipment and vehicles for cleanliness, damage and compliance with standards or regulations.
  • Adhered to all safety protocols and guidelines to prevent accidents.
  • Assisted with marketing promotions and distributed flyers when necessary.

Cook

Burger King
Waterbury, CT
11.2017 - 01.2019
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Adhered to food safety standards when storing and preparing foods.
  • Managed inventory levels of ingredients and supplies necessary for daily operations.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Resolved customer complaints regarding food quality or services provided.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Monitored stock levels of food items and ordered more when necessary.
  • Organized storage areas for efficient usage of space.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Grilled and deep fried various foods from meats to potatoes.

Cashier/Sales Associate/Stocker

Toys 'R' Us
Waterbury, CT
01.2011 - 11.2018
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Resolved customer complaints professionally in accordance with company policy.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Ensured compliance with all safety regulations within the store environment.
  • Followed company security procedures for handling large sums of money.
  • Stocked shelves with merchandise when needed.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Answered customer questions and provided store information.
  • Helped with purchases and signed customers up for rewards program.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Used suggestive selling techniques to promote add-on sales.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Worked closely with front-end staff to assist customers.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Collected payments and provided accurate change.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Maintained work area and kept cash drawer organized.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Counted and balanced cashier drawers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.
  • Greeted customers promptly and responded to questions.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

Store Associate

Dollar General
Watertown, CT
08.2016 - 07.2018
  • Adhered to safety regulations when handling hazardous materials.
  • Performed daily opening and closing procedures for store operation.
  • Processed sales transactions accurately and efficiently at the cash register.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
  • Operated scanning equipment for price checks and stock replenishment.
  • Utilized computer systems for order entry, tracking, invoicing and other related tasks.
  • Demonstrated excellent customer service skills at all times.
  • Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
  • Provided cash register operations and handled customer payments.
  • Assigned duties such as restocking shelves or cleaning work areas to team members.
  • Reconciled daily sales transactions against cash registers totals.
  • Assisted customers with product selection, pricing and availability.
  • Processed returns and exchanges according to company policy.
  • Addressed customer complaints in a professional manner.
  • Verified accuracy of promotional signs within store environment.
  • Monitored employee performance to ensure adherence to company standards.
  • Answered incoming calls regarding product inquiries or orders.
  • Assisted with loading and unloading deliveries from vendors.
  • Maintained knowledge of current promotions, policies concerning payment and exchanges.
  • Assisted customers with product selection based on their needs and preferences.
  • Ensured the cleanliness and tidiness of the store.
  • Organized promotional displays throughout the store in accordance with corporate guidelines.
  • Resolved customer complaints promptly with professionalism and courtesy.
  • Organized store displays to ensure maximum visibility of products.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Answered telephone to give callers store information and look up order details.
  • Wrapped and bagged purchases to help customers load merchandise into vehicles.
  • Followed loss prevention guidelines to deter theft.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.

Store Associate/Cashier

Cumberland Farms
Watertown, CT
09.2016 - 08.2017
  • Resolved customer complaints promptly with professionalism and courtesy.
  • Processed returns and exchanges according to company policy.
  • Assisted customers with product selection, pricing and availability.
  • Monitored employee performance to ensure adherence to company standards.
  • Operated scanning equipment for price checks and stock replenishment.
  • Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
  • Verified accuracy of promotional signs within store environment.
  • Adhered to safety regulations when handling hazardous materials.
  • Processed sales transactions accurately and efficiently at the cash register.
  • Organized promotional displays throughout the store in accordance with corporate guidelines.
  • Assisted customers with product selection based on their needs and preferences.
  • Addressed customer complaints in a professional manner.
  • Performed daily opening and closing procedures for store operation.
  • Ensured the cleanliness and tidiness of the store.
  • Maintained knowledge of current promotions, policies concerning payment and exchanges.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Provided cash register operations and handled customer payments.
  • Utilized computer systems for order entry, tracking, invoicing and other related tasks.
  • Assisted with loading and unloading deliveries from vendors.
  • Assigned duties such as restocking shelves or cleaning work areas to team members.
  • Answered incoming calls regarding product inquiries or orders.
  • Demonstrated excellent customer service skills at all times.
  • Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
  • Organized store displays to ensure maximum visibility of products.
  • Reconciled daily sales transactions against cash registers totals.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.
  • Answered telephone to give callers store information and look up order details.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Improved customer service feedback scores through outstanding service.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Addressed customer questions and concerns regarding products and services.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Wrapped and bagged purchases to help customers load merchandise into vehicles.
  • Unloaded and moved merchandise to maintain aisles and set up product displays.
  • Followed loss prevention guidelines to deter theft.
  • Maintained attractive merchandise displays to maximize purchases.
  • Managed inventory levels, ensuring optimal stock availability.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Maintained cleanliness and organization of store shelves and displays.
  • Solicited sales from customers by identifying product needs and locating merchandise.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Described merchandise and explained use, operation and care.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Prepared merchandise for purchase or rental.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Placed special orders or called other stores to find desired items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Computed purchases and received and processed cash or credit payment.
  • Bagged or packaged purchases and wrapped gifts.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Education

High school diploma -

Wilby High School
CT
06.2011

Skills

  • Shipping and receiving
  • Product verification
  • Inventory organization
  • Hazardous materials knowledge
  • Hazardous Materials Handling
  • Loading and unloading
  • Order Picking
  • Freight Handling
  • Health and safety compliance
  • Warehouse Safety
  • Protective Equipment Use
  • Equipment Operation
  • Storage Area Maintenance
  • Standards Compliance
  • Visual Inspection
  • Material Handling
  • Damage Prevention
  • Team Collaboration
  • Physical Strength and Stamina
  • Written Communication
  • Furniture Moving
  • Freight operations
  • Multitasking
  • Job Planning
  • Pallet Jack Operation
  • Problem-solving abilities
  • Self Motivation
  • Time management abilities
  • CAD Software
  • Wrapping and boxing
  • Work Planning and Prioritization
  • Active Listening
  • Teamwork and Collaboration
  • Interpersonal Communication
  • Materials Sorting
  • Effective Communication
  • Organizational Skills
  • Critical Thinking
  • Equipment Parts Replacement
  • Continuous Improvement
  • Storage Management
  • Time Management
  • Safety Precautions
  • Task Prioritization
  • Load Security and Guidance
  • Truck loading and unloading
  • Problem-solving aptitude
  • Stacking and Staging
  • Excellent Communication
  • Hand and Power Tool Operation
  • Willing to Learn
  • POS Systems
  • Customer Service
  • Cash Handling
  • Payment Processing
  • Returns processing
  • Product Recommendations
  • Customer Assistance
  • Drawer balancing
  • Cash Register Operation
  • Payment Collection
  • ID Verification
  • Scanner operations
  • Cleaning and sanitizing
  • Currency counting
  • Proficient in [Software]
  • Customer Relations
  • Staff Training
  • Sales expertise
  • POS system operations
  • Cash Management
  • Cash Drawer Balancing
  • Time management skills
  • Written and verbal communication
  • Issue Resolution
  • Order Taking
  • Merchandise Restocking
  • Money Handling
  • Loss Prevention
  • Order Packaging
  • Loyalty Program Promotion
  • Credit and cash transactions
  • Conflict Resolution
  • Product Knowledge
  • Customer service excellence
  • Retail Merchandising
  • Sales Development
  • Product Sales
  • Guest Relations
  • Goal-Oriented
  • Reliable and punctual
  • Meeting deadlines
  • Multi-tasking strength
  • Listening Skills
  • Problem-solving skills
  • POS System Operation
  • Positive and professional
  • Cash Handling Accuracy

Certification

Pallet Jack Certification

Assessments

  • Basic computer skills, Proficient, 04/01/24, Performing basic computer operations and troubleshooting common problems
  • Warehouse safety, Proficient, 05/01/24, Using safe practices in a warehouse setting
  • Food safety, Proficient, 02/01/24, Knowledge of proper food and equipment handling safety measures
  • Retail customer service, Proficient, 07/01/24, Responding to customer situations in a retail setting
  • Work style: Reliability, Proficient, 12/01/23, Tendency to be reliable, dependable, and act with integrity at work
  • Manufacturing fit, Proficient, 01/01/24, Measures the traits that are important for success in manufacturing roles
  • Written communication, Proficient, 01/01/24, Best practices for writing, including grammar, style, clarity, and brevity
  • Retail customer service, Proficient, 05/01/24, Responding to customer situations in a retail setting

Personal Information

Relocation: Anywhere

Timeline

dock worker

Paraco Gas Corporation
02.2024 - 07.2024

Car Washer/Detailer

Fred's Car Wash
08.2022 - 04.2023

Gas Station Attendant/Cashier

Allegiance Trucks
01.2019 - 12.2023

Cook

Burger King
11.2017 - 01.2019

Store Associate/Cashier

Cumberland Farms
09.2016 - 08.2017

Store Associate

Dollar General
08.2016 - 07.2018

Cashier/Sales Associate/Stocker

Toys 'R' Us
01.2011 - 11.2018

High school diploma -

Wilby High School

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Jacob Dunn