Jacob Dupler
Centerville,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Operations Manager
Fitness International LLC
Irvine, CA
04.2023 - 12.2023
- Responsible for all operations at the ESPORTA Fitness location in Beavercreek, OH
- Responsible for hiring and training employees
- Improved operational efficiency by streamlining processes and implementing cost-saving measures
- Reduced turnaround time for project completion through effective resource allocation and team management
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly
- Maintained and staffed child care center that was apart of the facility
- Developed strong relationships with vendors, resulting in better pricing and improved service quality
- Responded to emergencies promptly even when off the clock
Service Mechanic Assistant
Do It Yourself Rental
Miamisburg, OH
04.2021 - Current
- Improved customer satisfaction by providing timely and accurate diagnoses of mechanical issues
- Collaborated with team members to complete complex repairs, ensuring customer satisfaction and timely turnaround
- Proficient and comfortable with operating a wide range of tools and equipment
- Taught customers how to use tools and heavy machinery
- Increased shop efficiency by maintaining a clean and organized work environment
Athletic Facilities and Operations Crew Member
The Ohio State University
Columbus, OH
05.2018 - 04.2021
- Proficient at using heavy machinery and equipment
- Monitored, inspected, and identified the facility or building areas requiring maintenance or repair
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues pertaining to the Ohio State Athletic Facilities
- Demonstrated leadership by making improvements to work processes and by helping train new employees
- Improved customer satisfaction by providing friendly and efficient service
- Enhanced team productivity by maintaining a clean and organized workspace for crew members
Education
Bachelor of Science - Sport Industry
The Ohio State University
Columbus, OH08.2021
Kettering Fairmont High School
Kettering, OH01.2016
Skills
- Good interpersonal skills, verbal and written
- Articulate communicator and good at establishing relationships
- Fast learner, and eager to learn new skills
- Smart and efficient worker
- Confident leadership skills
- Reliable and good time management skills
- Collaborative team member with growth mindset
- Organized and clean workspaces
- Driven and devoted to finding a solution
- Proficient in operating a wide range of tools and machinery
Timeline
Operations Manager
Fitness International LLC
04.2023 - 12.2023
Service Mechanic Assistant
Do It Yourself Rental
04.2021 - Current
Athletic Facilities and Operations Crew Member
The Ohio State University
05.2018 - 04.2021
Bachelor of Science - Sport Industry
The Ohio State University
Kettering Fairmont High School