Jacob Dye
North Bethesda,MD
Summary
I am ambitious, ready to learn and be a productive member of your team. I bring over 5 years of experience working directly with client accounts. I have assisted clients with product material selection, as well as completing back-end work. I have helped manage numerous large projects and will always ensure the client's needs are met. I am looking forward to the opportunity to work with you.
Overview
9
9
years of professional experience
Work History
Design Consultant
Metropolitan Bath and Tile
Rockville, MD
05.2025 - 12.2025
- Receive Phone calls and qualify roughly 10 new leads every week
- Assist customers in selecting new products for their bathrooms. Produce closing sales.
- Create and review pricing list to streamline the experience for our customers.
- Review Blueprint site plans of bathrooms
- Organize and update our product information
- Work directly with onsite project managers to ensure that our product specifications are in line.
- Utilize and upload proper documentation and client information into Salesforce
Guest Operations Specialist
Blueground
Washington, DC
10.2023 - 05.2025
- Perform inspections on rental properties for potential clients. On average 12 per week.
- Work to ensure the client has a smooth check-in experience
- Work as a project coordinator to ensure units are ready to list.
- Performed viewings for perspective tenants.
- Work with our customer service team members to ensure tenants' needs are met.
- Ensure product inventory is up to date.
- Work with our maintenance team to resolve all maintenance requests.
- Help grow the company's portfolio by viewing new properties and working with the furnishing team.
Customer Service Representative
Datawatch Systems
Bethesda, MD
04.2023 - 08.2023
- Schedule site visits to introduce clients to Datawatch systems
- Trouble shooting issues on customer job sites
- Work closely with the Installation team to transition accounts
- Actively Maintaining roughly 30 active client accounts
- Monitor new accounts and assist clients during the on boarding process.
- Draft contracts for clients interested in moving into a new space.
- Process changes of service and cancellations for tenants.
Order Management Specialist
Home Depot Design Center
Rockville , MD
04.2022 - 03.2023
- Work directly with appliance, plumbing and countertop vendors
- Inform customers of ETA’s and work directly with them regarding any problems
- Assisting to simplify the post sales experience for our clients.
- Regularly updating orders based on customers' needs and product availability
- Extensive work with customer research management tools
- Overseeing project timeframes
- Updating spreadsheet based on product ETA’s.
- Update countertop quotes post after measure.
- Communicating with Designers and Sales specialist regarding product and customer needs
- Regularly works with management and vendors to troubleshoot and find solutions to product related issues
Will Call Specialist
Home Depot Design Center
08.2021 - 04.2022
- Finalized balance dues for installation projects, worked with installation managers
- Helped to increase sales by over 200k by finalizing payments
- Organized a spread sheet for customer orders
- Answered customer questions via phone call
- Coordinated times for customers to pick up their orders
- Assisted with delivery scheduling and logistics
- Helped create PowerPoint for customers remodeling process
Customer Service Associate
Home Depot Design Center
Rockville, M
12.2020 - 08.2021
- Qualified customers based on their project vision via phone call
- Spoke with customers about high end products in our store including cabinets, appliances, countertops, flooring and faucets.
- Worked with designers and management to set up scheduling and ensure the designers and customers have a white glove service experience.
- Gave suggestions to management and corporate regarding the CMT software.
Plumbing and Kitchen Associate
Home Depot
03.2017 - 12.2020
- Served as the store expert on plumbing-related merchandise by providing customers and employees with comprehensive information on plumbing related merchandise.
- Served as the store expert in kitchen and bath related merchandise. Including cabinets, vanities, toilets, faucets, and tubs.
- Building relationships with customers in-home and proactively communicating throughout the project.
- Assisted clients and designers with special orders and installed sales.
- Resolved client complaints or involve the appropriate manager to ensure customer satisfaction.
- Educated clients during the selling process (e.g., answers questions, elaborates on features, benefits, costs).
Education
Bachelor of Arts - Mass Communication, Geography
York College of Pennsylvania
York, PA05.2016
Skills
- Experience in a fast-paced Call Center environment
- Understanding internal office management systems, including IT desk experience
- ESVS, CRM, Slack and sales force
- Excellent Communication Skills
- Problem Solving
- Ability to handle customer related issues on a timely manner
- Inspecting properties
- Knowledge of high end and mid-grade materials for kitchen and bath
- Closing sales experience
- Ability to read and understand blueprints
- Strategic thinking
Timeline
Design Consultant
Metropolitan Bath and Tile
05.2025 - 12.2025
Guest Operations Specialist
Blueground
10.2023 - 05.2025
Customer Service Representative
Datawatch Systems
04.2023 - 08.2023
Order Management Specialist
Home Depot Design Center
04.2022 - 03.2023
Will Call Specialist
Home Depot Design Center
08.2021 - 04.2022
Customer Service Associate
Home Depot Design Center
12.2020 - 08.2021
Plumbing and Kitchen Associate
Home Depot
03.2017 - 12.2020
Bachelor of Arts - Mass Communication, Geography
York College of Pennsylvania