Jacob Echavarria
San Angelo,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Manager
Jenley Services
10.2020 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Along with Account Management duties I contributed to service work as well
- Streamlined inventory management by regularly monitoring stock levels and ordering necessary parts in advance of scheduled maintenance visits.
- Increased generator efficiency by performing regular maintenance, inspections, and repairs.
- Set up and managed maintenance schedules.
- Troubleshot problems with engines and breakers.
- Maintained detailed service records to track generator performance, identify trends, and improve future maintenance plans.
Account Manager
Mangum's Oilfield Services
09.2017 - 06.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Assisted service department by helping complete in field services to provide top quality client satisfaction
Communication/Field Technician
Mangum's Oilfield Services
10.2014 - 09.2017
- Provided housing for oilfield related developments. As communication technician duties included installing vsat communication network with phone, Internet, intercoms, and intercom horns for housing and drilling derricks. As a field technician duties included plumbing, electrical, and carpentry type of work. Plumbing duties included installation and repair of shower, sink, toilet, water heater, sewer, and sewer and water pipes. Along with outside knowledge of sewer and water storage and disposal. Electrical duties included knowledge of power levels, ability to change out electrical breakers or re-wire homes in addition to plugs, lights, fans, and switches. Carpentry duties included home repair for wall, window, roof, floor, and ceiling impurities. In addition, I was required and able to drive long distances, pull large gooseneck trailers with heavy loads, install generators, transport fuel, repair and maintain vehicles and trailers, operate front loader, forklift, auger, and trencher, repair fiberglass water and sewage tanks, repair sump pumps and water pumps, and lastly install satellite home tv systems.
Security Guard Level 1 Un-Armed
Tri Corps
06.2014 - 06.2014
- Security Guard for oil field related operations. Duties included daily log of persons leaving and entering premises, on-site patrol, maintenance of security shack, pacify any aggressive or violent persons, and report any illegal activity.
Chef, Busboy, Dishwasher
Shoguns
05.2014 - 05.2014
- Starting work as bus boy cleaning tables, cook stations, and all other janitorial duties. Quickly escalated to dishwasher. Thereafter ascending to title of chef. As chef I would do food prep such as cutting vegetables, trimming meats, gutting fish and shellfish, and also cook.
YMCA
02.2013 - 05.2013
- ASDC (After School Daycare) 2014 Supervise children, communicate with parents about child's behavior, bills, and reports. Distribute food, organize activities, organize behavioral systems, work with team staff, basic janitorial duties
Laborer
Russell's Sand & Gravel
06.2012 - 06.2012
- Operate heavy equipment, lay concrete, pave roads, take inventory, mechanical work, shovel, rake, weigh trucks and loads, some electrical work, log tickets and ticket sales, work with crew
Attendant
City of Big Spring
06.2011 - 06.2011
- I cashiered, prepared food, cleaned, checked bags (security), stock supplies, inventory, daily money count.
Education
No Degree - Mechanical Engineering
Angelo State University
San Angelo, TX12-2027
High School Diploma -
Coahoma High School
Coahoma, TX05-2012
Skills
- Service Technician Experience
- Electrical Experience
- Account Management
- Heavy Equipment Operation
- Client relations
- Operations
- Account management
- Customer service
- Teamwork and collaboration
- Diesel engine repair
- Willing to learn
- Problem-solving
- Hand and power tool use
Certification
H2S Safety Certificate of Training
Timeline
Account Manager
Jenley Services
10.2020 - Current
Account Manager
Mangum's Oilfield Services
09.2017 - 06.2020
Communication/Field Technician
Mangum's Oilfield Services
10.2014 - 09.2017
Security Guard Level 1 Un-Armed
Tri Corps
06.2014 - 06.2014
Chef, Busboy, Dishwasher
Shoguns
05.2014 - 05.2014
YMCA
02.2013 - 05.2013
Laborer
Russell's Sand & Gravel
06.2012 - 06.2012
Attendant
City of Big Spring
06.2011 - 06.2011
No Degree - Mechanical Engineering
Angelo State University
High School Diploma -
Coahoma High School
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