Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

JACOB EDMONDSON

Maylene,Alabama

Summary

Experienced Azure Virtual Desktop Engineer with a proven track record in Azure Virtual Desktop (AVD) administration, mobile device management with Intune and MECM/SCCM, PowerShell automation and scripting, and optimizing system performance and efficiency in agile, dynamic enterprise environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Azure Virtual Desktop Engineer

CRC Group/HCL Tech America
10.2022 - Current
  • Develop, configure and maintain new Azure Virtual Desktop infrastructure such as hosts and host pools that align to business needs.
  • Manage patching and updates of Azure Virtual Desktop (AVD) images via MECM and Nerdio, ensuring all applications are up-to-date and security standards are met.
  • Maintain the company's Azure Virtual Desktop environment efficiently, ensuring smooth operation through regular maintenance.
  • Migrate new company acquisitions into the CRC Azure tenant to align the technology stack of all acquisitions to that of CRC, increasing the size of CRC from 4,500 to close to 10,000 employees.
  • Contribute to the administration of the company's Citrix environments, conducting routine maintenance and performance optimizations.
  • Create and manage Intune Autopilot and ESP as well as configuration policies to provide standardization and compliance to all company endpoints.
  • Develop practical PowerShell and XML scripts to automate various processes such as application or configuration deployments, aligning solutions with specific business needs.
  • Configure and monitor FSLogix for Citrix and Azure Virtual Desktop, safeguarding system and user profile reliability.
  • Optimize software distribution processes by creating and deploying application packages through Intune and Microsoft Endpoint Configuration Manager.
  • Troubleshoot and resolve various Windows 10, Windows 11, Azure Virtual Desktop, Citrix, and business application issues of varying complexity.
  • Perform work within an agile workflow to maintain quality and timeliness of product delivery.
  • Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results.

IT Service Technician

Clearway Pain Solutions
11.2021 - 10.2022
  • Oversaw the installation, maintenance, security, and stability of all IT infrastructure and systems for seven high-traffic sites across the state of Alabama.
  • Launched the go-live of EHR system change for an entire company of 100+ employees by installing and configuring all required hardware and software, as well as administering the new EHR system during and after the go-live, leading to better care for the patients.
  • Maximized network security and stability, cybersecurity standards, and the adherence to HIPAA regulations by means of company policy and technical measures.
  • Saved the company thousands per year by keeping a strict up-to-date inventory level of all company IT equipment.
  • Ensured network stability and security through the installation and configuration of Cisco firewalls, Cisco switches, VLAN, DNS, DHCP, and VPN connections.
  • Administered Azure Active Directory, SharePoint, Microsoft Exchange, Athena Health, Phreesia, Citrix, Verkada, and AmbraHealth, Nuance, and Asset Panda.
  • Coordinated small scale projects such as EHR lab interfacing and ISP changeovers for multiple sites across Alabama.

Geospatial Analyst - NGA Subcontractor

Wiser Imagery
04.2021 - 11.2021
  • Developed military standard geospatial maps for industry leading geospatial companies used by the National Geospatial-Intelligence Agency (NGA).
  • Extracted digital features from multiple data sources such as DigitalGlobe, Google Earth, and various other satellite imagery sources to perform data checks and other data quality controls in order to implement NGA geospatial map standards to ensure all maps are accurate.
  • Executed cartographic map editing to include feature displacement, thinning, symbolization, and annotation.

Criminal Research Specialist

Employment Screening Services
10.2020 - 04.2021
  • Performed in-depth research using various electronic public access systems, applied all federal/state/county/client restrictions to client search requests, and organized all required court documents within strict time frames.

Cyber Analyst

UAB Computer Forensics Research Lab
05.2020 - 10.2020
  • Screened and interpreted open-source intelligence information on terror organizations to produce multi-source terrorism reports for Facebook and the FBI.
  • Monitored and reported on incidents, suspicions, and other concerns pertaining to terrorism on Facebook to supervisory personnel as part of the Facebook Counter-Terrorism team.

Education

Bachelor of Science in Digital Forensics -

University of Alabama At Birmingham
Birmingham, AL
01.2020

Skills

  • Azure Virtual Desktop Administration
  • Nerdio Administration
  • Powershell scripting and automation
  • Windows Administration
  • Mobile Device Management with Intune and MECM/SCCM
  • Hardware and software installation
  • Technical support
  • Customer Service

Accomplishments

  • Designed and implemented an automated user Windows profile backup and restoration solution for use during multiple mergers and acquisitions to ensure seamless user data migration.
  • Oversaw and designed the migration of over 4,000 endpoints, both virtual desktops and physical laptops, to an entirely new security software stack seamlessly.
  • Oversaw and designed the build-out of new AVD infrastructure to migrate from Windows 10 to Windows 11 for over 2,000 endpoints.
  • Oversaw and designed multiple end-user compute business-critical application major upgrades such as Microsoft Teams Classic to new Microsoft Teams, and Office 2016 to M365 Apps for Enterprise for over 4,000 endpoints seamlessly.
  • Created full automation of the monthly patching process for over 2,000 Azure Virtual Desktop hosts using powershell, saving dozens of hours of work each month and ensuring full compliance with security policies and all applications are fully up to date.

Certification

CompTIA Security+, 2021-08-29, COMP001021875377, 5LXLLKSH4GRE1MCE, http://verify.CompTIA.org

Timeline

Azure Virtual Desktop Engineer

CRC Group/HCL Tech America
10.2022 - Current

IT Service Technician

Clearway Pain Solutions
11.2021 - 10.2022

Geospatial Analyst - NGA Subcontractor

Wiser Imagery
04.2021 - 11.2021

Criminal Research Specialist

Employment Screening Services
10.2020 - 04.2021

Cyber Analyst

UAB Computer Forensics Research Lab
05.2020 - 10.2020

Bachelor of Science in Digital Forensics -

University of Alabama At Birmingham

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