Jacob Edmonston
Fayetteville,NC
Summary
Strategic operations manager with extensive experience leading and managing teams in high-stress environments. Efficient in planning and executing complex tasks and operations. Skilled in personnel management, team building, training, and process development. Strong emotional intelligence and critical thinking skills, with the ability to thrive in high-pressure situations. Seeking an advanced development opportunity where existing skills and expertise would be challenged and new methods, practices, and perspectives would be learned to become a better servant leader.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Sergeant
U.S. Army Active Duty
08.2020 - Current
- Directed collection, organization, and application of training data and performance metrics to enhance employee safety and operational success.
- Negotiated contracts with customers, securing favorable terms that reduced expenses without compromising quality or service levels.
- Maintained accountability of vehicles and equipment valued over $5,000,000 without loss or damage.
- Developed comprehensive records management programs for new hires, ensuring smooth onboarding and integration into the team.
- Facilitated cross-functional collaboration, fostered a positive work environment, and promoted teamwork.
- Led strategic planning initiatives to align organizational goals with industry trends and market demands.
- Handled administrative requirements, maintained records, and submitted performance reports.
- Trained and mentored personnel in logistics operations and management.
Service Advisor
Criswell Audi Of Annapolis
05.2018 - 07.2020
- Investigated and resolved accounting, service, and delivery concerns.
- Developed process improvements to enhance overall delivery of service.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT02.2024
Associate of Arts - Liberal Arts And General Studies
Anne Arundel Community College
Arnold, MD05.2016
Skills
- Project Management and Systems Improvement
- Mentoring and Coaching
- Innovative Thinking and Problem Solving
- Training Management
- Cross-Functional Collaboration
- Change Management
- Strategic Planning
- Team Leadership
Certification
- Project Management Professional Certification - Expected July 2024
- Equal Opportunity Leader Certification - Sep 2020
Timeline
Operations Sergeant
U.S. Army Active Duty
08.2020 - Current
Service Advisor
Criswell Audi Of Annapolis
05.2018 - 07.2020
Bachelor of Science - Business Management
Western Governors University
Associate of Arts - Liberal Arts And General Studies
Anne Arundel Community College