Jacob Egbert
Logan,UT
Summary
Proven service assistant with a track record of enhancing customer satisfaction at Denny’s through exceptional customer service and efficient problem-solving skills. Demonstrated ability to improve service delivery by 30%, leveraging strong organizational skills and teamwork. Specializes in maintaining high standards of cleanliness and safety, ensuring a positive dining experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Assistant
Denny’s
10.2022 - 06.2024
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Assisted with bussing tables and cleaning up spills.
- Maintained accurate records of service requests, allowing for better tracking and resolution of issues.
- Greeted customers and provided menus upon arrival to dining room.
Kitchen Line
Sonic
04.2023 - 08.2023
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained a clean and organized workstation, ensuring compliance with health department regulations.
- Ensured customer satisfaction by accommodating dietary restrictions and special requests whenever possible.
- Strengthened teamwork within the kitchen by providing assistance to other stations as needed during peak hours.
- Supported staff training initiatives by sharing knowledge of kitchen procedures with new hires and interns.
- Contributed to restaurant success by maintaining a positive attitude and strong work ethic under pressure.
- Increased ticket turnover rate by quickly adapting to changing priorities and multitasking effectively.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Dishwasher
Dennys Restaurant
09.2019 - 03.2021
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Assisted with bussing tables and cleaning up spills.
- Maintained accurate records of service requests, allowing for better tracking and resolution of issues.
- Greeted customers and provided menus upon arrival to dining room.
Busser
Mandarin Garden Restaurant
04.2021 - 06.2022
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Offered product samples, answered questions and helped customers find items.
- Assisted with bussing tables and cleaning up spills.
- Set up advertising signs and displays on shelves, counters and tables.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
High School Diploma - N/A
Logan High School
Logan, UT05.2021
Skills
- Customer assistance
- Verbal and written communication
- Kitchen support
- Customer service
- Food running
- Cleaning techniques
- Food service
- Table bussing
- Heavy lifting
- Restroom servicing
- Table setting and bussing
- Dining room resetting
- Guest service
- Clear communication
- Food processing
- Safety awareness
- Decision-making
- Problem-solving
- Safe food handling
- Quality control
- Performance improvement
- Menu recommendations
- Table setup
- Teamwork and collaboration
- Time management
- Cleaning and sanitizing
- Multitasking
- Organizational skills
- Task prioritization
- Written communication
Certification
Photography
Video Production
Timeline
Kitchen Line
Sonic
04.2023 - 08.2023
Service Assistant
Denny’s
10.2022 - 06.2024
Busser
Mandarin Garden Restaurant
04.2021 - 06.2022
Dishwasher
Dennys Restaurant
09.2019 - 03.2021
High School Diploma - N/A
Logan High School
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