Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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JACOB ELDER-MARTINEZ

Lawrenceville,GA

Summary

Motivated and detail-oriented Cybersecurity student at Gwinnett Technical College with strong work ethics, proven leadership, and a drive for problem-solving. Seeking to leverage my hands-on technical knowledge, professional experience, and dedication to learning into an entry-level cybersecurity position.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Retail Associate Representative

T-Mobile
06.2022 - Current
  • Diagnoses and troubleshoot network and connection issues for mobile and home internet users
  • Provide assistance with device security settings and resolving security-related issues
  • Guide customers through network setup, device configuration, and optimization for better performance
  • Collaborate with teams to escalate advanced issues and deliver high-quality technical solutions
  • Submitting tickets for device/network issues

Team Leader

Chick-fil-A
04.2017 - 07.2018
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Valet

Atlanta Classic Cars (Mercedes-Benz)
04.2019 - 02.2020
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.

Warehouse Associate

Amazon
08.2020 - 02.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.

Deli-Clerk

Publix
08.2018 - 02.2019
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Housekeeper

Rite-Touch Maids
03.2021 - 05.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Education

Associate of Applied Science - Cybersecurity

Gwinnett Technical College
Lawrenceville, GA
05.2026

Skills

  • Cybersecurity: Network troubleshooting, risk analysis, endpoint security basics, verification, data security
  • Programming: Python (Certified)
  • Tools & Platforms: Microsoft Office Suite, Windows systems, basic ticketing systems, and incident reporting
  • Soft Skills: Leadership, communication, punctual, self-driven, critical thinking, adaptability, and attention to detail

Certification

CompTIA Security+ (In Progress)

Google Python Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Retail Associate Representative

T-Mobile
06.2022 - Current

Housekeeper

Rite-Touch Maids
03.2021 - 05.2022

Warehouse Associate

Amazon
08.2020 - 02.2021

Valet

Atlanta Classic Cars (Mercedes-Benz)
04.2019 - 02.2020

Deli-Clerk

Publix
08.2018 - 02.2019

Team Leader

Chick-fil-A
04.2017 - 07.2018

Associate of Applied Science - Cybersecurity

Gwinnett Technical College
JACOB ELDER-MARTINEZ