JACOB ELDER-MARTINEZ
Lawrenceville,GA
Summary
Motivated and detail-oriented Cybersecurity student at Gwinnett Technical College with strong work ethics, proven leadership, and a drive for problem-solving. Seeking to leverage my hands-on technical knowledge, professional experience, and dedication to learning into an entry-level cybersecurity position.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Associate Representative
T-Mobile
06.2022 - Current
- Diagnoses and troubleshoot network and connection issues for mobile and home internet users
- Provide assistance with device security settings and resolving security-related issues
- Guide customers through network setup, device configuration, and optimization for better performance
- Collaborate with teams to escalate advanced issues and deliver high-quality technical solutions
- Submitting tickets for device/network issues
Team Leader
Chick-fil-A
04.2017 - 07.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Valet
Atlanta Classic Cars (Mercedes-Benz)
04.2019 - 02.2020
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Warehouse Associate
Amazon
08.2020 - 02.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Deli-Clerk
Publix
08.2018 - 02.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Housekeeper
Rite-Touch Maids
03.2021 - 05.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Associate of Applied Science - Cybersecurity
Gwinnett Technical College
Lawrenceville, GA05.2026
Skills
- Cybersecurity: Network troubleshooting, risk analysis, endpoint security basics, verification, data security
- Programming: Python (Certified)
- Tools & Platforms: Microsoft Office Suite, Windows systems, basic ticketing systems, and incident reporting
- Soft Skills: Leadership, communication, punctual, self-driven, critical thinking, adaptability, and attention to detail
Certification
CompTIA Security+ (In Progress)
Google Python Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Associate Representative
T-Mobile
06.2022 - Current
Housekeeper
Rite-Touch Maids
03.2021 - 05.2022
Warehouse Associate
Amazon
08.2020 - 02.2021
Valet
Atlanta Classic Cars (Mercedes-Benz)
04.2019 - 02.2020
Deli-Clerk
Publix
08.2018 - 02.2019
Team Leader
Chick-fil-A
04.2017 - 07.2018
Associate of Applied Science - Cybersecurity
Gwinnett Technical College