Jacob Emery
Irvine
Summary
I am a Retail manager, excelling in operational efficiency and customer engagement. With expertise in maintaining automotive systems and leading small teams fosters a collaborative environment, driving results even in high-pressure situations. A proven ability to analyze complex materials and communicate effectively, ensuring clarity and understanding across all levels. Committed to continuous improvement and professional development, ready to leverage skills in a new role.
Overview
7
7
years of professional experience
Work History
Relief Manager
Big 5 Sporting Goods
Tustin
07.2025 - Current
- Managed daily operations and staff scheduling to ensure optimal performance at Big 5 Sporting Goods.
- Developed training programs for team members, enhancing product knowledge and customer service skills.
- Implemented inventory control measures, reducing discrepancies and improving stock availability.
- Analyzed sales data to identify trends and adjust strategies, increasing revenue.
- Fostered a collaborative environment, promoting teamwork and effective communication among staff.
Private First Class
United States Army
Fort Sill
05.2023 - 01.2024
- Oversaw utilities manual records to perform stock control and accounting duties.
- Uphold code of conduct and maintained professionalism in stressful situations.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Dealt with inter-company conflicts to remove obstacles to troop readiness.
- Worked in small teams to produce effective results.
- Coordinated with leadership to accomplish tasks in a timely manner.
- Effectively communicate information from leadership to other junior enlisted personnel.
- Tested systems, noting issues and completing preventive maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Fort Sill
Technician
Valvoline Instant Oil Change
Kaysville
01.2022 - 04.2022
- Worked with customers to identify services needed for their vehicle.
- Communicate the benefits of various products that best suit the customers needs and desires.
- Assisted in performing over 70 oil changes in a single day.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Kaysville
Stocking Associate
Harbor Freight Tools USA
Layton
06.2021 - 12.2021
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Scanned, recorded and verified received inventory during regular shipments.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Assisted dozens of customers with their questions about products.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Layton
Tech Associate
MarketSource
Irvine
11.2018 - 04.2020
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Scanned, recorded and verified received inventory during regular shipments.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Assisted dozens of customers with their questions about products.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Irvine
Education
Associate's degree - Water Distribution
Santiago Canyon College
01.2026
Certificate in Automotive Repair -
Weber State University
Ogden, UT12.2023
High School Diploma -
Northwood High School
Irvine, CA06.2018
Skills
- Microsoft Office
- Maintaining automotive systems
- Leading small groups
- Assessing and comprehending complex materials
Timeline
Relief Manager
Big 5 Sporting Goods
07.2025 - Current
Private First Class
United States Army
05.2023 - 01.2024
Technician
Valvoline Instant Oil Change
01.2022 - 04.2022
Stocking Associate
Harbor Freight Tools USA
06.2021 - 12.2021
Tech Associate
MarketSource
11.2018 - 04.2020
Associate's degree - Water Distribution
Santiago Canyon College
Certificate in Automotive Repair -
Weber State University
High School Diploma -
Northwood High School