Jacob English
Wesley Chapel,FL
Summary
Experienced Network Operations Analyst specializing in network monitoring, incident response, and log analysis in enterprise environments. Advanced from Tier 1 to Tier 2 (within a year) at a Managed Service Provider, gaining hands-on experience with FortiGate, Palo Alto, and Meraki solutions. Actively pursuing CompTIA Security+ certification to transition into a Tier 1 SOC Analyst role focused on threat detection, SIEM analysis, and security event triage.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network Operations Analyst
NetWolves
08.2024 - Current
- Monitored and responded to network alerts for geographically distributed enterprise clients, ensuring high availability and minimizing downtime.
- Reviewed FortiGate and Meraki firewalls to help resolve issues with IPSec tunnels, DHCP lease anomalies, and VLAN misconfigurations.
- Performed log analysis in FortiAnalyzer & SolarWinds to isolate root causes of recurring connectivity and performance issues.
- Refreshed training and procedural documentation for our 10 largest clients, including the addition of in depth topologies, technical documentation detailing operational flow of monitoring tools, and escalation pathways with relevant contacts.
- Developed PowerShell automation to streamline health checks, log parsing, and incident documentation, improving operational efficiency.
GMAW Welder for Kawasaki MULE
Kawasaki Motors Company
02.2022 - 12.2022
Distribution Center Team Lead
Nebraska Book Company
08.2020 - 12.2021
Training and Documentation Coordinator
Wolfspeed
09.2018 - 04.2020
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Salt Lake City, UT12.2026
Skills
- Leadership
- Communication
- Problem Solving
- Computer literacy
- Training and Documentation
- Network protocols
- Network monitoring and troubleshooting
- Configuration management
- Service level agreements
- Ticketing systems
- Vendor coordination
- Network documentation
Certification
- CompTIA Security+ (Pending completion)
- ISC2 SSCP: Systems Security Certified Practitioner
- CompTIA Network+
- CompTIA A+
Timeline
Network Operations Analyst
NetWolves
08.2024 - Current
GMAW Welder for Kawasaki MULE
Kawasaki Motors Company
02.2022 - 12.2022
Distribution Center Team Lead
Nebraska Book Company
08.2020 - 12.2021
Training and Documentation Coordinator
Wolfspeed
09.2018 - 04.2020
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
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