Jacob Enke
EL PASO,Texas
Overview
15
15
years of professional experience
Work History
Uber Partner
Uber
04.2023 - Current
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Followed company guidelines and policies when interacting with passengers.
- Adhered to all safety regulations and traffic laws while driving.
- Responded to passenger concerns and complaints politely and professionally.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Developed deep knowledge of local routes and area destinations.
- Remained calm and poised in emergent situations.
- Responded with ease to sudden changes in routes and schedules.
Customer Service Representative
Uhaul Moving And Storage
01.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Cross-trained and backed up other customer service managers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Materials Handler/Heavy Equipment Operator
FedEx
04.2017 - 11.2019
- Operated range of heavy equipment on regular basis with advanced skill.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Operated machining equipment safely with team of operators.
- Met project demands consistently through careful and consistent operation of heavy equipment.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Remove debris from airport runway and tarmac to prepare job sites for shipments.
- Documented equipment usage and maintenance to enable tracking history and maintain accurate records
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
- Assisted team in setting up and dismantling equipment and tools for use.
- Monitored fuel, oil and water levels of heavy equipment.
- Assessed work site daily for potential hazards.
- Adhered to instructions from supervisors and ramp agents onsite.
- Transported materials and equipment to and from aircraft loading sites.
- Provided technical assistance to other workers on job site.
- Monitored and adjusted speed of heavy machinery for safe operation.
- Used cranes and lifts to move large cargo containers.
- Operated and maintained forklifts and skid steers to move heavy pallets of products around the job site.
- Loading and unloading of customer packages from the aircrafts and cargo trucks using proper lifting techniques.
Aviation Operations Specialist
US Army
12.2013 - 04.2017
- Supported operations by managing professional communications, tracking data and managing records.
- Reduced regulatory risks by acquiring documents, certificates, clearances and approvals from appropriate agencies.
- Posted and interpreted weather reports and decoded sequence reports.
- Adhered to safety procedures when managing logistics for pilot and ground crew.
- Created and implemented filing and organization practices for documents, reports and calendars.
- Maintained flight logs on incoming and outgoing flights and individual flights.
- Transmitted flight plans and arrival reports to flight and air traffic control centers.
- Compiled data and prepared aviation operations and aviation safety reports.
- Processed local and cross-country flight clearances and checked accuracy of flight plans.
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
- Executed regular airfield inspections, identifying and reporting safety hazards or issues to supervisor.
- Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
- Addressed medical emergencies and flight operation obstacles.
- Coordinated with other agencies to maintain safe and secure airfield environment.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Prepared daily flight plans and coordinated with other agencies for seamless operations.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
- Established and maintained communication with air traffic control and other airfield personnel as required.
- Maintained my roll as Aviation Operations Specialist (MOS: 15P) while also performing my standard duties and obligations as a service member of the US Army.
Order Entry and Samples Clerk
Goldbond Inc
05.2008 - 12.2013
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Input order information into system and updated customer accounts to document and track customer orders.
- Processed customer orders in line with established policies and procedures.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Updated company tracking system with latest information.
- Adhered to legal regulations to run compliant operations.
- Received and followed pick sheets to gather merchandise for customer orders.
- Operated pallet jacks, forklifts and other equipment regularly.
Education
No Degree - Aviation Operations
Fort Rucker Aviation School
Fort Rucker, AL07.2013
High School Diploma -
Gateway Christian Schools
Chattanooga, TN05.2009
Skills
- Client Support
- Creative Solutions
- Maintaining Licensing Requirements
- Communications
- Adaptable and Flexible
- Worksite Safety and Maintenance
- Team Leadership
- Maintenance Skills
- Air Compressor Use
- Hand and Foot Coordination
- Hand and Power Tool Operations
- Operate and Repair Equipment
- Maintenance Documentation
- Cargo Loader Controls
- Weight Balancing
- Clerical Support
- Staff Training
- Quality Control
- Order Processing
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Data Tracking
- Belt Conveyors
- Maintaining Clean Work Areas
- Materials Movement
- Operating Forklift
- Lift and Hold 40LBS
Timeline
Uber Partner
Uber
04.2023 - Current
Customer Service Representative
Uhaul Moving And Storage
01.2022 - 04.2023
Materials Handler/Heavy Equipment Operator
FedEx
04.2017 - 11.2019
Aviation Operations Specialist
US Army
12.2013 - 04.2017
Order Entry and Samples Clerk
Goldbond Inc
05.2008 - 12.2013
No Degree - Aviation Operations
Fort Rucker Aviation School
High School Diploma -
Gateway Christian Schools
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