Jacob Epperson
King,United States
Summary
Dynamic Regional QA Manager at Renewal by Andersen with expertise in quality assurance and project management. Proven track record in enhancing operational efficiency and customer satisfaction through effective schedule planning and conflict management. Successfully implemented quality protocols, driving repeat business and fostering strong customer relationships. Committed to continuous improvement and employee development.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Regional QA Manager/Assistant Production Manager
Renewal by Andersen
Greensboro, North Carolina
05.2021 - Current
- Planned schedules and delegated assignments to meet coverage and service demands.
- Provided hands-on assistance to customers and employees, assessing needs and preferences.
- Generated repeat business through exceptional customer service and addressed concerns promptly.
- Accomplished multiple tasks within established timeframes to enhance operational efficiency.
- Developed and implemented quality assurance protocols to enhance product reliability and customer satisfaction.
- Collaborated with production teams, up to a corporate level, to address quality concerns and implement corrective measures promptly.
- Onboarded new employees with training while cross-training existing staff for team agility.
- Adjusted job assignments and schedules based on dynamic business needs and employee capabilities.
- Assisted with weekly staff payroll, performing calculations for mileage, reimbursements, and chargebacks.
Construction Project Manager
Rainbow International Restoration
Winston-Salem, North Carolina
07.2020 - 05.2021
- Monitored subcontractor operations to ensure project completion under budget.
- Verified projects met approved timelines, quality standards, and cost estimates.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects on schedule.
- Completed multiple assignments efficiently within tight timeframes.
- Managed recruitment, onboarding, and training processes for all new hires.
Sole Proprietor/Owner
Jacob's Ladder Painting
Mount Airy, North Carolina
09.2008 - 07.2020
- Oversaw end-to-end business processes, ensuring proficiency and profitability.
- Managed day-to-day operations to enhance overall efficiency.
- Consulted with customers to evaluate needs and propose effective solutions.
- Served as primary point-of-contact for suppliers and contractors to meet inventory targets.
- Promoted business through social media, generating leads and strengthening brand identity.
- Provided exceptional customer service to foster community engagement.
- Resolved escalated issues and addressed customer complaints with professionalism.
Specialist
United States Army National Guard
Wilson, North Carolina
06.2007 - 04.2010
- Monitored compliance with regulations and standards, ensuring adherence to military protocols.
- Participated in field exercises to practice mission-essential tasks under simulated conditions.
- Transported personnel using ground transportation methods such as Humvees or 5-ton trucks.
- Collaborated with team members to develop and implement strategic plans for various missions.
- Prepared reports on mission outcomes and training effectiveness for senior leadership review.
- Participated in ongoing training and compliance activities.
Lance Corporal
United States Marine Corps, USMC
, United States
06.2002 - 05.2004
- Led small teams in executing tactical operations, ensuring clear communication and mission success.
- Managed logistics for supplies and equipment, maintaining inventory accuracy and readiness.
- Monitored daily activities to ensure adherence to military standards and operational guidelines.
- Developed and executed strategic plans for missions, adapting to dynamic environments and challenges.
- Provided mentorship to junior Marines, guiding their professional development and skill acquisition.
Education
High School Diploma -
NORTH SURRY HIGH SCHOOL
Mount Airy, NC05-2003
Skills
- Project management
- Quality assurance
- Customer relationship management
- Schedule planning
- Cost estimation
- Staff training
- Contract negotiation
- Time management
- Budget management
- Conflict management
- Processes and procedures
- Compliance monitoring
- Risk assessment
- Process improvement
- Operations management
- Employee development
Certification
• Adult and Pediatric First Aid/CPR/AED, 04/01/22 to 04/01/25
• First Aid Certified
• CPR Certified
• RRP Certified
• IICRC Certified
• CMI - Certified Master Installer - Renewal by Andersen
• OSHA General Industry Safety and Health
• OSHA 10
• First Aid Certified
• CPR Certified
• RRP Certified
• IICRC Certified
• CMI - Certified Master Installer - Renewal by Andersen
• OSHA General Industry Safety and Health
• OSHA 10
Languages
English
Willing To Relocate
Winston-Salem, NC
Timeline
Regional QA Manager/Assistant Production Manager
Renewal by Andersen
05.2021 - Current
Construction Project Manager
Rainbow International Restoration
07.2020 - 05.2021
Sole Proprietor/Owner
Jacob's Ladder Painting
09.2008 - 07.2020
Specialist
United States Army National Guard
06.2007 - 04.2010
Lance Corporal
United States Marine Corps, USMC
06.2002 - 05.2004
High School Diploma -
NORTH SURRY HIGH SCHOOL