Jacob Esparza
Santa Ana,United States
Summary
Experienced Bartender with extraordinary guest service skills and a motivated attitude with over 6+years of experience delivering first-class service to dining patrons in busy bars and restaurants. Knowledgeable about drink combinations and committed to serving with a smile. Upbeat energy, confidence, and poise have earned praise from employers and guests alike, along with my ability to multitask and work well under pressure. Extremely guest-focused and dedicated to upholding restaurant and food industry standards, while enhancing the positive reputation of fine dining establishments keeping guests coming back.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Pelican Hill Resort
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Watergrill
09.2022 - 02.2024
- Recorded food and beverage orders and serve customer requests to the highest standards
- Maintained full product knowledge of the rotating menu (oysters, crustaceans, seasonal chef's specials)
- Made suggestions upsell to customers based on preferences
- Collaborated with front-of-house staff to ensure customer satisfaction and a high-quality dining experience
- Anticipated customer needs and quickly responded to requests to ensure an enjoyable dining experience
- Classic Craft Cocktail training along with wine training became familiar with over 100 different cocktail builds
- In-depth training on classic cocktail recipes allowing bartenders to become experts in their craft jigger program
Bartender/Server
Maggiano's Little Italy
09.2019 - 09.2022
- Efficient and effective customer service contributed to improved rates of return business
- Cleaned and reset tables promptly and efficiently for incoming customers, with a noticeable impact on reduced wait times
- Helped managers train new bartending staff
- Demonstrated excellent knowledge of menu items and responded to customer inquiries in a timely and accurate manner
- Italian Scratch kitchen and cocktail program became familiar with wine and spirits pairings and the cocktail builds
- Adjusted drink recipes to customers' preferences
Server/Bartender
Chili's Grill and Bar
08.2015 - 09.2019
- Utilized problem-solving skills to resolve customer complaints and inquiries
- Operated cash registers and POS systems to process transactions
- Memorized the menu to accurately answer customer inquiries
- Maintained a high level of customer satisfaction by providing friendly and efficient service
- Bussed tables, cleared dishes, and reset tables for new guests
- Developed relationships with customers that resulted in increased loyalty and repeat business
Education
Bachelor's - Business
Cal State LA
01.2025
Associates - Fire Science
Mt. San Antonio College
08.2019
High School Diploma -
Downey High School
06.2016
Skills
- Effective Time Management
- Ability to Work Under Pressure
- Excellent Customer Service Skills
- Communication Skills
- Multitasking Skills
- Resolving Conflict
Certification
- RBS
- Food Handlers Card
Personal Information
Title: Bartender
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender
Pelican Hill Resort
03.2024 - Current
Bartender
Watergrill
09.2022 - 02.2024
Bartender/Server
Maggiano's Little Italy
09.2019 - 09.2022
Server/Bartender
Chili's Grill and Bar
08.2015 - 09.2019
Associates - Fire Science
Mt. San Antonio College
High School Diploma -
Downey High School
- RBS
- Food Handlers Card
Bachelor's - Business
Cal State LA
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