Jacob Eubanks
Griffin,Georgia
Summary
I am an organized individual, efficient and hard working, and am willing to adapt and accept new ideas which can be put into practice effectively.
My creativity and innovative thinking skills helps me develop intelligent solutions to business problems.
My strong analytical skills and attention to detail enable me to identify areas for improvement and implement effective solutions.
I'm a strong team player and I can be relied on to work well with others.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager/Key Holder
Starbucks
Griffin, Georgia
09.2022 - 05.2024
- Played a key role in leading and motivating a team of 10+ employees to deliver exceptional customer service.
- Conducted extensive training sessions to educate new hires and existing staff about store policies, procedures, and standards.
- Monitored sales activities to ensure compliance with company policies and regulations.
- Ensured proper opening and closing procedures were followed daily.
- Resolved customer complaints promptly and professionally.
- Maintained accurate records of employee timecards, attendance, sales transactions, and other pertinent information.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Utilized strong communication skills to foster a positive work environment for all employees.
- Implemented effective loss prevention measures throughout the store.
- Supervised bank deposits and security procedures to support store opening and closing.
- Opened and closed store in absence of senior managers.
- Provided support to customers ensuring they found and secured their desired products.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Department Lead
Ingles Supermarket
Griffin, Georgia
11.2021 - 04.2022
- Established effective protocols and guidelines within the department to improve workflow and productivity.
- Monitored employee performance and provided feedback to ensure job expectations were met.
- Conducted regular meetings with staff to review objectives, deadlines and progress towards goals.
- Provided training and guidance to new employees on policies and procedures.
- Resolved customer complaints in a timely manner by identifying root causes of issues.
- Collaborated with senior management on strategic initiatives that impacted the overall business objectives.
- Streamlined stock rotation and improved inventory placement.
- Maintained responsibility for managing shift overstock, restocking inventory, and implementing effective inventory control measures.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Identified needs of customers promptly and efficiently.
Sales Associate
Afni Inc, Verizon
Opelika, Alabama
09.2020 - 06.2021
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Handled and resolved customer complaints with professionalism.
- Maximized revenue by offering additional items tailored to customer requirements.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Evaluated customer needs by utilizing courteous greetings.
Department Lead
Kroger
Opelika, Alabama
09.2018 - 07.2020
- Formulated and enforced standardized guidelines and processes within the department.
- Provided training and guidance to new employees on policies and procedures.
- Put together special displays and coached employees on latest promotions.
- Oversaw department schedule, projects and quality standards.
- Followed safety protocols and company processes and procedures.
- Contributed to the management team by handling cash and performing opening/closing responsibilities.
- Handled shift overstock, restocking and inventory control.
Video Editor
Skydive Atlanta
Thomaston, Georgia
05.2017 - 03.2018
- Edited raw footage into cohesive narratives using Adobe Premiere Pro.
- Streamlined the process of organizing and archiving media assets effectively.
- Utilized various techniques including animation, visual effects, color correction, and audio mixing to improve the overall quality of videos.
- Condensed files in accordance with client requirements for delivery.
- Enhanced the flow of shots by fine-tuning timing elements within scenes.
- Implemented editorial corrections on analyzed video content to maintain high-quality standards.
- Optimized recorded content by integrating music, dialogue, and sound effects.
Stocker
Piggly Wiggly Supermarket
Thomaston, Georgia
06.2016 - 03.2017
- Stocked shelves with newly arrived products.
- Inspected stock for damage or defects and reported issues to management.
- Organized storage areas for efficient use of space.
- Assisted with store displays and window dressing as needed.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Sorted returned merchandise for restocking or disposal.
- Lifted materials of varied weights on regular basis.
- Replenished items to maintain stock availability.
- Updated product labels to reflect accurate pricing.
- Greeted customers and retrieved requested products to drive satisfaction.
Education
Upson-Lee High School
Thomaston, GA05-2016
Some College (No Degree) - Common Core
Southern Crescent Technical College
Thomaston, GASome College (No Degree) - Common Core
Gordon State College
Barnesville, GASkills
- Effective Leadership
- Policy Enforcement
- Team Management
- Store maintenance
- Technical skills
- Self motivated
- Hard working
- Hiring and Training
- Problem-Solving
- Computer Skills
- Excellent Communication
Certification
- Food safe management certified.
Timeline
Shift Manager/Key Holder
Starbucks
09.2022 - 05.2024
Department Lead
Ingles Supermarket
11.2021 - 04.2022
Sales Associate
Afni Inc, Verizon
09.2020 - 06.2021
Department Lead
Kroger
09.2018 - 07.2020
Video Editor
Skydive Atlanta
05.2017 - 03.2018
Stocker
Piggly Wiggly Supermarket
06.2016 - 03.2017
Upson-Lee High School
Some College (No Degree) - Common Core
Southern Crescent Technical College
Some College (No Degree) - Common Core
Gordon State College