Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jacob Faletagaloa

San Francisco,CA

Summary

Dedicated to delivering exceptional service and support, friendly and empathetic professional with excellent communication skills. Solid understanding of customer needs and conflict resolution, combined with strong problem-solving abilities. Effectively addresses challenges that may arise. Goal is to establish positive customer relationships and contribute to overall customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Care Provider

IHSS
01.2021 - 01.2024
  • Administer medications as directed by physicians and pharmacists
  • Reduced patient anxiety and stress through effective communication and active listening skills.
  • Organized medication and provided reminders according to schedule.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Provide driving assistance in running errands and short trips
  • Perform lite janitorial duties and household chores on a daily basis


  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Aircraft Cleaner

McGee Aircraft Services
08.2022 - 01.2023
  • Maintained, cleaned and sanitized interior of aircraft.
  • Fostered positive relationships with airline personnel through professional interactions during daily operations.
  • Ensured client satisfaction through meticulous attention to detail in all aspects of cabin cleaning.
  • Assisted in training new team members on proper cleaning procedures and safety protocols.
  • Maintained a safe work environment by adhering to established safety guidelines and using personal protective equipment as needed.
  • Supported environmental initiatives by properly disposing of waste materials and recycling when applicable.
  • Enhanced aircraft cleanliness by thoroughly disinfecting cabins, lavatories, and galleys.
  • Improved turnaround time for aircraft cleaning services, ensuring timely departures.
  • Exceeded client expectations with prompt completion of interior cleaning tasks before boarding times commenced.
  • Maintained high levels of professionalism while working under tight deadlines during peak travel seasons.
  • Collaborated with team members to efficiently clean large commercial aircraft within strict time constraints.
  • Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
  • Promoted passenger safety by diligently checking and restocking emergency equipment.
  • Accurately stocked aircraft inventory.
  • Minimized passenger complaints related to cleanliness issues through consistent attention to detail in assigned work areas.

Ambassador

Clear
01.2022 - 08.2022
  • Developed and maintained a working knowledge of company policies and procedures regarding jurisdictional safety issues at the port of San Francisco
  • Delivered compelling sales presentations, showcasing the unique benefits of company products and services.
  • Seamlessly transitioned between different roles within the sales team as needed, proving adaptability and versatility in driving success across various functions.
  • Led sales team meetings, providing updates on progress toward goals, sharing success stories, and discussing strategies for overcoming challenges.
  • Assisted customers with post-sales support by addressing concerns or issues promptly, ensuring a positive experience that led to future referrals.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.

Education

High School Diploma -

Civic Center High School
San Francisco, CA
01.2020

Skills

  • Bilingual Bicultural Samoan/English and English/Samoan

  • Excellent interpersonal and communication skills; able to work with a wide array of people

  • Excellent customer service skills; prepared, patient and able to solve problems

  • Detailed oriented, able to take charge and get things done

  • Outstanding Leadership skills; able to prioritize, delegate and motivate others

    • Customer service

    Active listening

    Problem resolution

    Relationship building

    Complaint handling

    Scheduling

    Follow-up skills

References

Available upon request

Timeline

Aircraft Cleaner

McGee Aircraft Services
08.2022 - 01.2023

Ambassador

Clear
01.2022 - 08.2022

Care Provider

IHSS
01.2021 - 01.2024

High School Diploma -

Civic Center High School

Similar Profiles

CREATE PROFILE
Jacob Faletagaloa