Jacob Fanelli
Clifton Heights,PA
Summary
Proven leader and efficient server at Cantina Feliz, adept in high-volume dining and exceptional customer service. Skilled in utilizing Toast POS for order accuracy and upselling, enhancing sales significantly. Trained teams to excellence, ensuring compliance and quality assurance at Cafe Vine, showcasing a strong work ethic and allergy awareness.
Overview
3
3
years of professional experience
Work History
Server
Cantina Feliz
08.2023 - Current
- Worked with Toast POS system to place orders, manage bills, and handle complimentary items.
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Trained new servers and employees, to the "Feliz Standard".
- Increased sales significantly by upselling higher-end products to customers.
Manager
Cafe Vine
11.2021 - 08.2023
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maximized quality assurance by completing frequent line checks.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Science - Film And Video Production
Drexel University
Philadelphia, PA06.2027
Skills
- Table Bussing
- Daily specials memorization
- Order Accuracy
- Strong Work Ethic
- High-volume dining
- Exceptional customer service
- Menu Memorization
- Allergy awareness
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Cantina Feliz
08.2023 - Current
Manager
Cafe Vine
11.2021 - 08.2023
Bachelor of Science - Film And Video Production
Drexel University
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