Jacob Farewell

• Supervise daily operations for frontline staff across multiple operational zones, coordinating task assignments and ensuring completion of department objectives.
• Monitor operational performance, adjust priorities based on changing park conditions, and maintain cleanliness, safety, and guest experience standards.
• Collaborate with leadership to identify workflow improvements, resolve operational challenges, and improve team efficiency.
• Coach and support frontline employees while promoting accountability, communication, and adherence to operating procedures.
• Coordinate specialized cleaning operations, including pressure washing and high-priority maintenance requests.

Projects

• Designed an Excel-based communication and issue tracking system to standardize work order submissions, approvals, recurring issues, and department communication.
• Evaluated park operations and recommended workflow improvements to increase efficiency and improve resource allocation.
• Standardized reporting procedures for frontline employees and supervisors to improve communication consistency and accountability.

• Trained and mentored new ride operators on standard operating procedures, safety protocols, and guest service expectations.
• Evaluated trainee performance and provided coaching to ensure operational readiness and compliance with safety standards.
• Reinforced consistent operating practices to maintain efficiency, safety, and quality across attraction operations.

• Supported mechanical engineering laboratory operations by organizing equipment, preparing materials, and maintaining a safe, functional workspace.
• Assisted faculty with laboratory setup, component testing, and equipment maintenance for engineering courses.
• Verified laboratory equipment readiness and helped ensure experiments could be conducted efficiently and safely.

• Operate attraction systems in accordance with safety and operating procedures
• Monitored ride performance and responded to operational issues while maintaining guest safety
• Delivered efficient guest service in a high-volume, fast-paced environment

• Managed front desk operations, member check-ins, and phone inquiries.
• Coordinated with campus staff to support daily facility operations.