JACOB FELTON
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Team Lead
Cookie House
01.2024 - 08.2024
- Supported store leadership by managing daily operations during shifts, effectively communicating key information, and monitoring production efficiency.
- Assisted in training and coaching new team members, ensuring adherence to company standards and procedures.
- Collaborated with the manager to delegate tasks for baking, cashiering, and cleaning, optimizing team performance.
- Executed accurate register reports and related functions in alignment with Cash Register Procedures, Cash Opening/Closing Procedures, and Cash Handling Policies.
Crew Member
Cookie House
06.2023 - 01.2024
- Delivered exceptional customer service and high-quality products to all guests.
- Took orders, prepared orders, and collected payments.
- Ensured compliance with food safety and quality control standards for all finished goods.
- Performed daily and monthly physical inventory counts to accurately track food items and supplies.
- Adhered to all Cookie House policies and procedures, including federal and state regulations (e.g., safety and environmental standards, OSHA, EPA, Right-to-Know, EEO, ADA).
Floor Staff
Regal Cinemas
10.2022 - 06.2023
- Supported management in daily theatre operations, ensuring smooth and efficient processes.
- Operated the box office, handling all ticket sales, collecting tickets, and providing excellent customer service.
- Managed the concession stand, including operating the register, preparing popcorn, drinks, and other food items, and adhering to all food safety regulations.
- Acted as an usher, directing patrons to their theatre and assisting with seating arrangements as needed.
- Performed cleaning duties for theatres after scheduled shows, and maintained cleanliness in the lobby, hallways, and other public areas.
- Promoted and upsold Premium Viewing Experiences at the box office and concession stand to enhance customer satisfaction and revenue.
Co-Founder & Operator
AJA360SPIN
03.2022 - Current
- Focused on customer needs by providing helpful support, customer service, and improving product based on feedback leading to business growth and high customer satisfaction at 50+ events
Education
Bachelors - Business Administration
Clark Atlanta University
Atlanta, GA05.2028
High School - College Prep
Essex Street Academy High School
New York, NY06.2024
Skills
- Leadership
- Teamwork
- Customer Service
- Sales & Marketing
- Inventory Management
- Staff Training
- Process Improvement
- Data Analysis
- Technical Support
- Customer Relations
Accomplishments
- AJA360SPIN, Co-Founder & Operator, 03/22 - Present, Focused on customer needs by providing helpful support, customer service, and improving product based on feedback leading to business growth and high customer satisfaction at 50+ events.
- Essex Street Academy High School, Class President, 06/24, Led student body initiatives by organizing events and representing student interests to the administration, fostering a collaborative community of 100+ students.
Timeline
Team Lead
Cookie House
01.2024 - 08.2024
Crew Member
Cookie House
06.2023 - 01.2024
Floor Staff
Regal Cinemas
10.2022 - 06.2023
Co-Founder & Operator
AJA360SPIN
03.2022 - Current
Bachelors - Business Administration
Clark Atlanta University
High School - College Prep
Essex Street Academy High School
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