Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

JACOB FELTON

Greensboro,NC

Summary

Motivated and goal-oriented business administration student with proven leadership in operations, customer service, and entrepreneurship. Skilled in managing teams, resolving customer concerns, and optimizing day-to-day business performance. Known for hands-on, solutions-focused approach, and strong ability to adapt quickly in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Shift Manager

Cookie House
New York, NY
01.2024 - 08.2024
  • Exceeded sales and guest satisfaction goals through hands-on coaching and training of at least 10 staff in brand-aligned service and upselling techniques.
  • Ensured efficient operations, including cash handling integrity, inventory management, and visual merchandising, to drive elevated product presentation.
  • Led store-wide cleanliness and safety initiatives, maintaining an inviting environment during peak demand periods.

Crew Member

Cookie House
New York, NY
06.2023 - 01.2024
  • Delivered 99% customer satisfaction scores through personalized service interactions, and consistent adherence to quality standards.
  • Proactively managed monthly inventory checks, and communicated forecast needs to leadership to ensure stock continuity.
  • Implemented waste-reduction protocols to streamline operations and maintain operational efficiency.

Floor Staff

Regal Cinemas
New York, NY
10.2022 - 06.2023
  • Assisted over 100 guests per shift, expertly upselling premium theater and concession offerings to enhance the guest experience.
  • Managed POS with 100% accuracy, and supported loyalty program enrollment to foster client retention.
  • Resolved guest concerns on-site to drive repeat visits and satisfaction.

Education

Bachelors - Business Administration

North Carolina Agricultural And Technical State University
Greensboro, NC
05.2028

Skills

  • Business and operations: sales and marketing, inventory management, staff training, process improvement,
  • Customer-facing: leadership, teamwork, customer service
  • Technical: data analysis, POS systems, Microsoft Office, Google Workspace
  • Communication: public speaking, written communication, conflict resolution, active listening

Accomplishments

  • Class President, Essex Street Academy (2023–2024):
    Led student body initiatives and represented 100+ students in meetings with school leadership.

Timeline

Shift Manager

Cookie House
01.2024 - 08.2024

Crew Member

Cookie House
06.2023 - 01.2024

Floor Staff

Regal Cinemas
10.2022 - 06.2023

Bachelors - Business Administration

North Carolina Agricultural And Technical State University

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