Jacob Fils aime
Brookline,MA
Summary
Proven professional with a track record of excellence in sanitation practices and customer service, honed at Deli Mart and Brooklyn Bottling & Corp. Expert in enhancing customer satisfaction and streamlining operations, demonstrated through innovative problem-solving and meticulous attention to detail. Skilled in POS system operations and fostering positive customer relations, consistently exceeding employer expectations.
Overview
6
6
years of professional experience
Work History
Cleaner
Brooklyn bottling & corp
Milton, NY
08.2024 - 01.2025
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Kept business entrances clean, tidy and professional in appearance.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Sanitized frequented areas and equipment using approved supplies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Achieved cost-savings by developing functional solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Provided assistance with laundry services when needed.
Cashier
Deli Mart
Haiti, Carrefour
01.2019 - 03.2020
- Greeted customers promptly and responded to questions.
- Processed sales transactions to prevent long customer wait times.
- Answered customers' questions and provided information on store procedures or policies.
- Operated a variety of machinery and tools safely and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Lycee Cleovil Mode
Haiti07-2021
Skills
- Laundry
- Sanitation practices
- Laundry services
- Customer service
- Quality control
- Attention to detail
- Problem-solving
- Disinfection practices
- Housekeeping
- Scanner operations
- Order taking
- Written and verbal communication
- Customer relations
- Product knowledge
- Customer service excellence
- Credit and cash transactions
- Payment processing
- POS system operations
- Decision making aptitude
- Reports and documents
- Complex Problem-solving
Languages
French
Professional
Haitian creole
Full Professional
English
Professional
Timeline
Cleaner
Brooklyn bottling & corp
08.2024 - 01.2025
Cashier
Deli Mart
01.2019 - 03.2020
High School Diploma -
Lycee Cleovil Mode
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.