Jacob Flanagan
Boston,MA
Summary
Dedicated U.S. Army service member and transfer student with expertise in missile defense systems, skilled trades, and customer service. Effectively manage complex schedules and collaborate within teams to achieve objectives under pressure. Committed to continuous improvement and professional development through hands-on experiences.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Mover
Piece by Piece Moving Company
Boston, MA
06.2020 - 08.2020
- Loaded, transported, and unloaded household and commercial items to ensure timely delivery and customer satisfaction
- Protected customer property and adhered to safety procedures to minimize risk during handling
- Worked efficiently in fast-paced, physically demanding environments to meet tight deadlines and maintain service quality
Driver Helper
UPS
Watertown, Massachusetts
11.2019 - 02.2020
- Assisted drivers in optimizing package delivery and route planning
- Kept accurate records to facilitate timely and reliable deliveries
- Provided effective customer support to enhance service experience
Deckhand
Commercial Fishing
Homer, Alaska
06.2019 - 08.2019
- Managed equipment and cargo in high-pressure environments
- Assisted in vessel operations and performed daily maintenance tasks
- Worked long shifts in remote and challenging environments
- Sorted and inspected fish to ensure quality standards were met
Food Runner
Worden Hall / South Boston
South Boston
06.2018 - 11.2018
- Coordinated ticketing, guest services, and food delivery to enhance guest experience
- Streamlined food preparation and delivery processes in collaboration with kitchen staff
- Facilitated accurate order fulfillment through effective communication with servers
- Assisted with event setup and breakdown
- Maintained organization during large public events
Education
Business Management -
University of Maryland Global Campus (UMGC)
Online 12.2024
Completed Coursework -
Arizona State University
Tempe, AZHigh School Diploma -
Boston College High School
Boston, MASkills
- Physical endurance
- Inventory management
- Time management
- Operational Planning
- Attention to detail
- Technical troubleshooting
- Process improvement
- Adaptability
- Leadership and Teamwork
- Communication and Multitasking
- Accountability and Discipline
Certification
HBI Pre-Apprenticeship Program (Carpentry & Electrical) — In Progress
Home Builders Institute (HBI), Fort Bliss, TX | 2026–Present
Home Builders Institute (HBI), Fort Bliss, TX | 2026–Present
Volunteer Experience
- After-School Program Volunteer, St. Stephen’s Episcopal Church, Boston, MA, Supported middle school students with homework and study skills, Led group activities and encouraged positive behavior, Served as a dependable mentor and role model
- Community Service Trip, New Orleans, Participated in rebuilding efforts with a local Jesuit church, Helped build and repair parts of a home, Worked collaboratively in a small service team
Military Service
United States Army, PATRIOT Fire Control Enhanced Operator/Maintainer (14T), 01/01/23, 01/01/26, Operated, maintained, and troubleshot advanced PATRIOT missile defense systems, Conducted system inspections, diagnostics, and preventive maintenance, Supported mission readiness during extended shifts and field operations, Followed strict safety, security, and operational standards, Demonstrated leadership, accountability, and strong teamwork
Accomplishments
Commanding Officer Letter of Recommendation
Timeline
Mover
Piece by Piece Moving Company
06.2020 - 08.2020
Driver Helper
UPS
11.2019 - 02.2020
Deckhand
Commercial Fishing
06.2019 - 08.2019
Food Runner
Worden Hall / South Boston
06.2018 - 11.2018
Business Management -
University of Maryland Global Campus (UMGC)
Completed Coursework -
Arizona State University
High School Diploma -
Boston College High School