Jacob Fletcher
Garner
Summary
Skilled Operations Manager with broad experience in overseeing daily operations, streamlining processes, and implementing effective business strategies. Strengths include strong leadership abilities, organizational skills and a keen focus on operational efficiency. Previous roles have led to improved team productivity, cost reduction and enhanced operational workflows.
Overview
23
23
years of professional experience
Work History
University Program Specialist
North Carolina State University
Raleigh
08.2021 - Current
- Planning, Scheduling and Evaluating, Customer Service Expert, Interpersonal Skills, DOT Safety, Fuel Depot Operations
- Oversees a team of 3 direct and 18 indirect employees, ensuring optimal performance and collaboration.
- Directly manages multiple database systems for NC State University and the North Carolina Department of Administration, ensuring data integrity and system efficiency.
- Responsible for the comprehensive management of a fuel depot and car wash, including maintenance, safety protocols, and budgeting.
- Ensures the upkeep and administrative operations of a fleet comprising 10 activity buses, 50 transport vans, and 30 NCDOA vehicles.
- Expertly navigates a range of HR, budget, fuel monitoring, GPS, security, and productivity software, including Google Workspace and Microsoft Office Suite.
- Leads the recruitment process by interviewing, hiring, and training new employees.
- Holds certifications as an Accounts Payable Specialist and Asset Management Professional, demonstrating expertise in financial and asset management.
- Supervisor: N/A (9195137881)
- Okay to contact this Supervisor: Contact me first
Operations Manager
Universal Logistics Holdings Inc. (General Motors)
Roanoke
06.2019 - 06.2021
- Labor Relations, Logistics Management, Counseling and Leadership Development, Lean Manufacturing and Production
- Manages inbound and outbound deliveries for General Motors (GM) Fort Wayne manufacturing plant, overseeing a team of 3 supervisors and 75 employees.
- Develops and maintains a strong working relationship with the Teamsters Union Steward, addressing labor relations issues and fostering a positive work environment.
- Resolves overtime and pay discrepancies promptly.
- Supervises the sequence commodity area and performs daily inventory adjustments using WMS systems, ensuring accurate inventory management and minimizing discrepancies.
- Enhances Quality control and assurance processes by conducting daily, weekly, and monthly audits.
- Communicates regularly with GM senior leadership to ensure customer demands are met efficiently.
- Supervisor: Eric Bowman (8129002476)
- Okay to contact this Supervisor: Contact me first
Operations Supervisor
Universal Logistics Holdings Inc. (Nissan)
Smyrna
06.2017 - 06.2019
- Logistics Management, Counseling and Leadership Development, Lean Manufacturing and Production
- Developed comprehensive operational and on-boarding documentation, including interviewing procedures for new leads, leader expectations, positive coaching techniques, safety protocols, and a clerk cross-training plan of action.
- Earned recognition from the corporate HR department for these contributions.
- Managed the production, training, and safety of a 60-member team.
- Successfully transformed a low-morale, under-performing team into the top-producing unit in the facility, resulting in the achievement of four new warehouse production records.
- Spearheaded the implementation of the 5S program, enhancing workplace organization and efficiency.
- Briefed Nissan Senior Leadership daily on 5S progress and production goals, ensuring alignment with company objectives.
- Supervisor: Andrew McDougal (6783503210)
- Okay to contact this Supervisor: Contact me first
Fleet Director
US ARMY - 527th Military Police Company
Hohenfels
05.2016 - 06.2017
- Technically Proficient, Mult-tasking, Supply Chain Management, Sexual Harassment and Assault Response Program Coordinator (SHARP)
- Selected to serve as Platoon Sergeant and Maintenance Supervisor simultaneously; two full time senior positions.
- Improved internal communication issues and overhauled employee counseling systems.
- Recognized by Commander for exceptional results.
- Supervised, trained and ensured the safety and welfare of a team of 14 personnel resulting in 6 promotions, monitored 1200 company supply chain transactions, dispatching and readiness reports, resulting in a commendable increase of readiness ratings from 95% to 98%.
- Received a Meritorious Service Medal for superior results.
- Ensured armored fleet operating centers were within state, local laws and policies and hazardous materials were in compliance with OSHA, EPA and DOD regulations.
- Received 100% pass rate on 14 inspections.
- Maintained accountability and improved inventory systems for over $100M worth of company equipment with zero losses or damages.
- Discovered and repaired over 1,000 errors in the SAP interface systems.
Platoon Sergeant
US ARMY - 12th Combat Aviation Brigade
Ansbach
06.2014 - 05.2016
- Mission Essential Task List (METL) NCOIC, Senior Leadership Development, Training Exercise Planner, Equal Opportunity Leader (EO), Sexual Harassment and Assault Response Program (SHARP) NCOIC
- Selected to serve as First Sergeant over higher ranking peers while First Sergeant was unavailable.
- Managed training, safety and welfare of 130 personnel.
- Trained soldiers on multiple events to include convoy operations, rifle marksmanship, physical training and security.
- Set up logistics for manpower and equipment for rapid deployment to Poland.
- Trained 120 Polish infantry on convoy operations, entry control point security and react to indirect/direct fire.
- Managed supply, maintenance readiness reporting transactions, test measurement, modification work orders, warranty repairs, and wheeled vehicle recovery operations for 5 remotely dispersed offices; commended for superb multi-tasking abilities by receiving a coin of excellence from the Battalion Commander.
- Maintained the readiness of over 400 pieces of diverse wheeled vehicle and support equipment consisting of 200 armored vehicles, 178 trailers, 35 generators and various ground support equipment valued in excess of $1M.
Recruiter
US ARMY - 1st Recruiting Brigade
Baltimore
08.2011 - 07.2014
- Center Commander, Assistant Center Commander, Marketing Research and Analysis, Instructor, Compliance Auditor
- Served as office manager and assistant center commander for the Baltimore, MD area.
- Led a team of 14 recruiters and increased the centers enlistment contacts by 50%.
- Received awards from company commander for most improved station within first month.
- Performed quality assurance checks on over 1,200 applicant packets.
- Counseled 140 applicants on employment programs.
- Prepared and wrote job announcements via social media resulting in over 110 enlistments into the United States Army.
- Selected over seven of his peers as lead recruiter for the engagement team to direct and position recruiters in the primary targeted market to support the recruiting operations plan.
- Resulted in recruiting office location receiving center of the month award, first in 5 years.
Platoon Sergeant
US ARMY - 32d Transportation Company
Colorado Springs
06.2008 - 07.2011
- Mission Essential Task List (METL) NCOIC, Senior Leadership Development, Training Exercise Planner, Equal Opportunity Leader (EO), Sexual Harassment and Assault Response Program (SHARP) NCOIC
- Supervised high-risk events such as rail-load operations, joint readiness training and combat deployments.
- Recovered 12 disabled vehicles while taking enemy fire in various locations in RC-East Afghanistan.
- Selected over 5,000 peers by Major General Perkins, the 4th Infantry Division Commander, as the Logistics Hero, received a Coin of Excellence and Army Commendation Medal.
- Inducted into the Ordnance Order of Samel Sharpe; a prestigious recognition for personnel who have demonstrated the highest standards of integrity and moral character, displayed an outstanding professional.
Squad Leader - HR
US ARMY - 596th Maintenance Company
Wiesbaden
05.2005 - 07.2008
- Human Resources Management, Route Planning and Assessment, Nuclear, Biological and Chemical (NBC) NCOIC, Combat Experience, Logistics Management
- Assigned as the company movement officer; responsible for all the logistics of the company’s equipment.
- Organized the shipment and acceptance of the company’s equipment from various worldwide locations, valued at over $1 million dollars.
- Selected by senior leadership to also serve as the section human resources specialist.
- Flawlessly completed over 200 personnel actions and all of unit commanders financial reports while simultaneously maintaining 120 fleet vehicle service records.
- Received the Army Commendation Medal for impeccable attention to detail.
- Volunteered to manage the Nuclear, Biological and Chemical (NBC) department while deployed in support of Operation Iraqi Freedom.
- Maintained and serviced all NBC equipment for the USMC 1st Land Air Reconnaissance unit in Combat Outpost Rawah, Iraq.
Squad Leader - HR Management
US ARMY - 1st Signal Battalion
Seoul
06.2002 - 06.2005
- Administration and Maintenance Management, Training, Environmental and Hazmat Spill Prevention.
- Responsible for the training, morale and welfare of a 6 member squad.
- Selected to manage the Army Oil Analysis Program (AOAP) for the 1st Signal Brigade which included multiple offsite visits and audits.
- Managed the service records for 300 vehicles and improved the overall readiness rate from 92% to 98%.
Education
A.S. - Military Studies
Columbia Southern University
Orange Beach, AL, United StatesTechnical or occupational certificate - Payments Professional
NCSU Finance Division
Raleigh, NC, United States03.2024
Technical or occupational certificate - Asset Management Professional
NC State University
Raleigh, NC, United States02.2023
Technical or occupational certificate -
SHRM - Veterans at Work
Raleigh, NC, United StatesSkills
- Data analysis
- Inventory management
- Budget management
- Conflict resolution
- Operations management
- KPI tracking
- Operational planning
- Verbal and written communication
Accomplishments
Bronze Star Medal - Afghanistan
Meritorious Service Medal
Army Commendation Medal (5)
The Ordnance Order of Samuel Sharpe
Colonel Decius Wadsworth Award of Scholarship
Timeline
University Program Specialist
North Carolina State University
08.2021 - Current
Operations Manager
Universal Logistics Holdings Inc. (General Motors)
06.2019 - 06.2021
Operations Supervisor
Universal Logistics Holdings Inc. (Nissan)
06.2017 - 06.2019
Fleet Director
US ARMY - 527th Military Police Company
05.2016 - 06.2017
Platoon Sergeant
US ARMY - 12th Combat Aviation Brigade
06.2014 - 05.2016
Recruiter
US ARMY - 1st Recruiting Brigade
08.2011 - 07.2014
Platoon Sergeant
US ARMY - 32d Transportation Company
06.2008 - 07.2011
Squad Leader - HR
US ARMY - 596th Maintenance Company
05.2005 - 07.2008
Squad Leader - HR Management
US ARMY - 1st Signal Battalion
06.2002 - 06.2005
A.S. - Military Studies
Columbia Southern University
Technical or occupational certificate - Payments Professional
NCSU Finance Division
Technical or occupational certificate - Asset Management Professional
NC State University
Technical or occupational certificate -
SHRM - Veterans at Work
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