Jacob Flores
Branch Manager
Milwaukee,WI
Summary
Proven leader with a track record of enhancing operational efficiency and revenue at Design Air. Skilled in relationship building and branch operations management, I excel in strategic planning and team leadership. My approach has significantly increased customer satisfaction and loyalty, demonstrating strong communication skills and an excellent work Ethic.
Overview
25
25
years of professional experience
Work History
Branch Manager
Design air
Madison, WI
09.2019 - Current
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Developed and implemented financial strategies to maximize profits and reduce costs.
- Identified opportunities for process improvement initiatives within the branch.
- Developed strategies to increase customer satisfaction and loyalty.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Disciplined employees to encourage compliance with company policies and procedures.
- Lead a full project for the redesign of our Madison warehouse. Doing it with zero overtime.
Operations Manager
Design Air
Milwaukee, WI
01.2006 - 05.2019
- Formed and sustained strategic relationships with team members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Lead the team on a project of moving from our old DA building location to our new DA West Allis location.
Driver Supervisor
Design Air
Milwaukee, WI
02.2004 - 01.2006
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Provided feedback on employee performance and identified areas of improvement.
- Monitored driver performance and provided guidance on safety measures.
- Investigated reports of accidents and incidents and took appropriate corrective action as needed.
- Participated in safety meetings to discuss best practices for accident prevention.
- Drove a route while also doing DMI (dealer management inventory)
Warehouse Supervisor/Delivery Driver
Glendale plumbing supply
Milwaukee, WI
03.2000 - 02.2004
- Enforced company policies related to employee conduct in the workplace.
- Managed daily cycle counts to maintain accurate inventory levels at all times.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Led warehouse layout optimization projects, improving workflow and space utilization.
- Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
- Reviewed supplies inventory levels and purchased necessary items.
- Identified process improvement opportunities within the warehouse environment.
- Developed and implemented safety policies and procedures for the warehouse team.
Skills
- Excels in team leadership
- Relationship building and management
- Customer relationships
- Excellent work ethic
- Interviewing and hiring
- Multi-tasking
- Employee monitoring
- Staff training
- Performance reviews
- Staff management
- Training and development
- Branch operations management
- Goals and performance
- Excellent communication skills
Languages
Spanish
Professional
Timeline
Branch Manager
Design air
09.2019 - Current
Operations Manager
Design Air
01.2006 - 05.2019
Driver Supervisor
Design Air
02.2004 - 01.2006
Warehouse Supervisor/Delivery Driver
Glendale plumbing supply
03.2000 - 02.2004