JACOB FLORES
Harlingen
Summary
Experienced in a sales-driven environment, eager to transition into a new field. Highly skilled in communication and client relationship management, adept at connecting with individuals and building lasting connections. Proven problem-solving abilities and negotiation expertise have consistently achieved positive outcomes. Excited to leverage transferable skills in a fresh and challenging role.
Overview
11
11
years of professional experience
Work History
Sales Agent
American Health Marketplace
10.2023 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages of health Insurance products or services to promote sales.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Manager/Driver/CDL Class a Driver
Frontier All Service Transport
10.2020 - 10.2023
- Kept track of driver hours and miles to achieve maximum productivity in given hours.
- Tracked driver behavior, timekeeping and attendance.
- Coordinated load planning for drivers to minimize dispatch delays.
- Tracked drivers and tractors to maximize utilization.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Managed daily delivery and work schedules to maximize coverage.
- Performed pre- and post-trip vehicle inspections using knowledge of safe and effective loading and handling procedures in coordination with company checklist.
- Maneuvered equipment expertly and safely in areas with obstacles and limited space without injury or damage to equipment or products.
- Delivered and unloaded products at designated location at customer site using tractor-trailers, ramps, lift gates, pallet jacks and load bars.
- Navigated and planned each route with up-to-date GPS support, accounting for weather or construction issues, to prevent costly and avoidable delays.
- Verified customer orders arrived on time and in top-quality condition, corresponded precisely to initial order and met with complete customer satisfaction.
- Reviewed paperwork for completeness and accuracy, checked orders for correct number of boxes and corrected addresses and support documentation.
- Addressed and resolved customer concerns, problems and questions professionally and courteously and developed positive long-range working relationships with repeat customers.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Office Manager/Driver
Frontier Recovery LLC
09.2013 - 10.2020
- Tracked driver behavior, timekeeping and attendance.
- Kept track of driver hours and miles to achieve maximum productivity in given hours.
- Coordinated load planning for drivers to minimize dispatch delays.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Reviewed files and records to obtain information and respond to requests.
- Coded and entered daily invoices with in-house accounting software.
- Managed, scheduled and coordinated office functions and activities for employees.
- Used judgment and initiative in handling confidential matters and requests.
- Wrote professional business correspondence to maintain strong line of communications.
Education
High School Diploma -
Harlingen South High School
Harlingen, TX03.2011
Skills
- Client relations
- Customer assistance
- Sales presentations
- Time management
- Problem-solving
- Data entry
- Customer relations
- Technical support
- Resilience under pressure
Timeline
Sales Agent
American Health Marketplace
10.2023 - Current
Manager/Driver/CDL Class a Driver
Frontier All Service Transport
10.2020 - 10.2023
Office Manager/Driver
Frontier Recovery LLC
09.2013 - 10.2020
High School Diploma -
Harlingen South High School
Similar Profiles
CARLIE SARANTHUSCARLIE SARANTHUS
Licensed Reactivation Specialist at American Health MarketplaceLicensed Reactivation Specialist at American Health Marketplace
MELONEY PALMERMELONEY PALMER
Benefits Advisor at American Health MarketPlaceBenefits Advisor at American Health MarketPlace
Kenneth NortonKenneth Norton
Health Insurance Agent at American Health MarketplaceHealth Insurance Agent at American Health Marketplace