Jacob Flowers
Sun Prairie
Summary
Dynamic leader with proven expertise in operations management and employee training, honed at Marcus Theaters and Party City. Excelled in staff supervision and productivity monitoring, significantly enhancing team performance and customer satisfaction. Skilled in inventory management and workplace safety, adept at driving efficiency and achieving key objectives.
Overview
3
3
years of professional experience
Work History
Shift Lead
Marcus Theaters
12.2023 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures.
- Kept employees operating productively and working on task to meet business and customer needs.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
Assistant Manager
Party City
10.2021 - 04.2023
- Began as Seasonal Associate, became Part-Time in December 2021, and then became Assistant Manager in October 2022.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Paloma Valley High School
Menifee, CA05-2022
Skills
- Productivity monitoring
- Staff supervision
- Inventory management
- Resource allocation
- Shift leadership
- Operations management
- Employee training
- Workplace safety
Languages
English
Native or Bilingual
Timeline
Shift Lead
Marcus Theaters
12.2023 - Current
Assistant Manager
Party City
10.2021 - 04.2023
High School Diploma -
Paloma Valley High School
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