Jacob Frazier

• Cultivated strong relationships with key stakeholders within client organizations, leading to long-term partnerships and repeat business opportunities.
• Increased client satisfaction by providing tailored solutions to meet their commercial needs.
• Negotiated contracts skillfully, securing favorable terms for both the company and clients.
• Developed new business opportunities in territory for increased revenue growth through strategic networking and relationship building.
• Leveraged CRM tools effectively for enhanced client communication and organization of sales pipeline data.
• Conducted comprehensive post-sale follow-ups with clients to gauge satisfaction levels, gather feedback for ongoing improvement, and ensure positive long-term relationships built on trust and reliability.

• Trained new staff members on company policies and procedures.
• Maintained food production in fast paced environment.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
• Organized and zoned product in 3 product areas.

• Developed, launched, and operated new Adult Special Needs Program for 9 new client families in new area.
• Developed network relationships with industry professionals to enhance community awareness and promote services.
• Connected with new consumers and partners in community via community outreach and industry leaders in area.
• Initiated and coordinated visits by influential persons and community groups for marketing exposure.
• Created and implemented print and digital public awareness campaign to increase awareness of Adult Special Needs Day Program.
• Worked with senior case managers to coordinate team development activities and trainings.
• Developed and created programs and monitored effectiveness against individual participant needs.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
• Referred families to shelters, legal resources and educational programs.
• Raised $10,000+ via grants, community donations and annual fundraisers.

Director of 5th and 6th Grade (8/2019-1/2021)

• Designed and launched new program within organization of 50+ students.
• Built and managed 10 person volunteer team for program.
• Conferred and resolved issues and problems with students, parents and church staff and team.
• Programmed activities, lectures and events to drive mission and values of organization multiple times per week, and monthly and yearly events as well.
• Developed partnerships with parents, and organizations to build awareness, increase support, and share resources.
• Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
• Created plans and communicated deadlines to ensure projects were completed on time.

Student Ministry Media Coordinator (5/2017-8/2019)

• Functioned as interim Junior High Student Director.
• Managed and operated major social media pages.
• Operated all Audio/Visual needs for weekly, monthly, and yearly ministry programming.
• Provided Small Group Communication training annually to staff and volunteer team.
• Taught students weekly and at large events (300+ people).
• Trained new hires for different student ministry positions.

Student Ministry Intern (8/2013-5/2017)

• Maintained student attendance and records for contact for multi-campus youth ministry of around 300 students.
• Assisted staff and team in duties such as teaching classes and programming major events.