Jacob Frederick
Phoenix,AZ
Summary
Dedicated server industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting customer problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
12
12
years of professional experience
Work History
Executive Sous Chef
Postino
3939 E Campbell Ave
03.2024 - Current
- Increased customer satisfaction through consistent delivery of exceptional dishes, resulting in positive reviews.
- Assisted Executive Chef in cost analysis and budget management, optimizing profitability without compromising quality.
- Ensured compliance with all health department regulations while maintaining a well-organized workspace for optimal efficiency.
- Evaluated employee performance regularly providing guidance towards improvement as necessary.
- Managed inventory control, reducing food waste and optimizing budget allocation.
- Promoted teamwork among kitchen staff, fostering a positive work environment that encouraged creativity and collaboration.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Maintained high standards of food presentation by supervising plating techniques during service hours.
- Oversaw the execution of daily prep tasks ensuring timely completion while maintaining ingredient freshness.
- Balanced labor costs by effectively scheduling kitchen staff according to business needs.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Executive Kitchen Manager
Outback Steakhouse
Paradise Valley, AZ, USA
08.2018 - 03.2024
- Followed safety, sanitization, and food handling guidelines and regulations.
- Supported bussers with table-cleaning during high-volume shifts
- Offered information on new menu items, seasonal and daily specials
- Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction
- Streamlined order coordination for more than 60 orders daily, maintaining satisfaction levels.
- Processed orders and payments using POS system terminals and registers
- Trained new servers in company policies, guest service standards, and best practices
- Increased bill totals by suggesting drinks, desserts and other add-on purchases
Tire Builder/stockman
Titan Tire
Des Moines, IA, USA
01.2016 - 08.2018
- Completed maintenance in line with manufacturer specifications
- Buffed defective areas of inner tubes with scrapers
- Repaired holes, tears and punctures using basic and specialized techniques
- Loaded machines, followed spec sheets, built tractor tires, hit a set quota
Busboy/hostess
Applebee's
Des Moines, IA, USA
09.2014 - 01.2016
- Cleared all plates, flatware, and glassware from tables and safely transported to kitchen for cleaning
- Supported servers by pre-clearing plates at tables, tending to beverage refills, and wrapping leftover food
- Assisted FOH crew with table seating, menu distribution, and beverage orders
- Backed up serving staff with delivering food and beverages to tables and collecting used items
- Contributed to a strong team environment by consistently backing up staff to handle any customer demands
- Reset pre-bussed tables within less than 2 minutes and untouched tables within less than a minute
Shelf Stocker/floor assistant
Habitat for Humanity Restore
Des Moines, IA, USA
01.2013 - 11.2014
- Lifted items weighing as much as 50 pounds regularly with no assistance
- Assisted customers with locating and purchasing desired items
- Prepared and moved merchandise for display and sales
- Helped maintain clean, organized, and safe stock room
- Located out-of-stock and rare items for customers by carefully checking warehouse and off-site locations
Education
Highschool diploma -
DMACC UNIVERSITY
Des Moines, IA08.2019
Skills
- Team member support
- Order management
- Payment processing
- Customer service
- Multitasking
- Cultural awareness
- Microsoft Word
- POS operation
- Staff training
- Inventory control
- Employee mentoring
- Facilities maintenance
- Analytical thinking
- Friendly
Timeline
Executive Sous Chef
Postino
03.2024 - Current
Executive Kitchen Manager
Outback Steakhouse
08.2018 - 03.2024
Tire Builder/stockman
Titan Tire
01.2016 - 08.2018
Busboy/hostess
Applebee's
09.2014 - 01.2016
Shelf Stocker/floor assistant
Habitat for Humanity Restore
01.2013 - 11.2014
Highschool diploma -
DMACC UNIVERSITY