Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Frick

Summary

Proven leader and dedicated professional with a track record of enhancing customer satisfaction and streamlining operations at Katherine's Catering. Excels in staff management and employee motivation, leveraging exceptional customer service skills to foster guest engagement and loyalty. Achieved significant improvements in team efficiency and productivity through effective training and mentoring. Skilled in cash handling and POS systems, consistently delivering results beyond expectations.

Overview

10
10
years of professional experience

Work History

Server & Bartender

Luckys Steak House
03.2020 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Sales Consultant

Matt LaFontaine Automotive
11.2018 - 04.2024
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.

Server & Bartender

Bostons Sports Bar
10.2015 - 10.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Supervisor

Katherine's Catering
01.2015 - 09.2017
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Evaluated employee performance and coached and trained to improve weak areas.

Server

Key Colony Inn
08.2014 - 09.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Linden High School
Linden, MI
06.2014

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation

Timeline

Server & Bartender

Luckys Steak House
03.2020 - Current

Sales Consultant

Matt LaFontaine Automotive
11.2018 - 04.2024

Server & Bartender

Bostons Sports Bar
10.2015 - 10.2018

Supervisor

Katherine's Catering
01.2015 - 09.2017

Server

Key Colony Inn
08.2014 - 09.2015

High School Diploma -

Linden High School
Jacob Frick