JACOB M. FRISCH
Minneapolis,MN
Summary
To obtain full-time employment
Overview
11
11
years of professional experience
Work History
Integrations Specialist
Kipsu
11.2021 - Current
- Tasked with the implementation of the Kipsu Connector App software on virtual phone calls with clients.
- Assisted with troubleshooting of front desk software Integrations compatible with Kipsu.
- Proficient in Zendesk, GSuite, Slack, RingCentral, SQL, and JIRA.
- Documented troubleshooting steps for future use in organizational projects.
- Worked with other teams in the company to efficiently action on quarterly goals
College Laboratory Assistant
Anoka Ramsey Community College
02.2019 - Current
- Supervised work study students and tutors
- Worked with faculty to review, develop and improve experiments and exercises
- Prepared numerous chemical solutions, reagents and microbiological media for labs
- Assisted with the ordering, purchasing and maintenance of all laboratory inventory
- Ensured proper inventory storage and maintained stock of lab equipment and supplies
- First aid and CPR certified (Current)
Customer Advocate
Autopilot HQ Inc.
06.2018 - 02.2019
- Worked in fast paced startup environment with emphasis on flexibility
- Assisted customers with assessing marketing automation processes, workflows and logic
- Utilized Zendesk for online support tickets and live chat support
- Troubleshot software as well as 3rd-party applications used with the main product
Technical Support Specialist
Leadpages
11.2016 - 12.2017
- Resolved technical problems with a constantly changing product and rapidly growing company
- Performed advanced educational onboarding sessions for new clients
- Worked in a close-knit team to urgently solve issues
Floating Experience Specialist
Verizon Wireless
03.2013 - 09.2016
- Serviced several Verizon retail locations across a district of locations.
- Built long term customer relationships to develop loyal clients and a healthy business
- Provided efficient guest services, including troubleshooting, billing concerns and product information
Education
Degree Pending -
North Hennepin Community College
Brooklyn Park, MNHigh School Diploma -
Maple Grove Senior High School
Maple Grove, MN06.2011
Skills
- Creative problem solver
- Quick learner
- Positive and friendly
- People-oriented
- Passion for learning and meeting new challenges
- Strong personal and team work ethic
- Exceptional communication skills
- Highly proficient in desktop technology and software including Microsoft Office, Zendesk, Zoom, Google
Timeline
Integrations Specialist
Kipsu
11.2021 - Current
College Laboratory Assistant
Anoka Ramsey Community College
02.2019 - Current
Customer Advocate
Autopilot HQ Inc.
06.2018 - 02.2019
Technical Support Specialist
Leadpages
11.2016 - 12.2017
Floating Experience Specialist
Verizon Wireless
03.2013 - 09.2016
Degree Pending -
North Hennepin Community College
High School Diploma -
Maple Grove Senior High School
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