Amber Kent
Orange
Summary
Highly self sufficient Employee with 3+ years customer service experience, 1 year sales experience, and 3+ years communications experience. My career objective is to use my knowledge and skills to work in the most efficient and safe way possible, in order to be an asset to my employer.
Overview
5
5
years of professional experience
Work History
Sales Associate
Spectrum
Beaumont
09.2025 - Current
- Assisted customers with product selections and inquiries.
- Organized merchandise on sales floor for optimal presentation.
- Maintained cleanliness and orderliness in assigned areas.
- Processed transactions accurately at the cash register.
- Collaborated with team members to ensure efficient operations.
- Restocked shelves and monitored inventory levels regularly.
- Engaged customers to promote loyalty programs and sales events.
- Handled customer complaints with professionalism and empathy.
Ret Coach
Focus Services
Beaumont
02.2024 - 09.2025
- Manage team to ensure they meet critical client KPI's
- Coaching and training agents to meet client and customer needs
- Second point of contact for order fulfillment and customer satisfaction
- Report on team progress toward goals,
- Kept up to date with new offers and expectations from client
- Took as needed to assist during high volume
- Audited calls for quality and customer experience.
Cryotherapy Tech
Cool Contours
Beaumont
06.2024 - 08.2022
- Scheduled and confirmed patient appointments
- Maintained client schedule
- Customer service
- Performed the Laser Lypo and Cryotherapy treatments on patients,
- Keyholder
- Processed payments and maintained record of customer payments and remaining balances.
Sales Associate
Wal-Mart
Jasper
08.2021 - 11.2021
- Provided customer service
- Helped identify customer needs and find the correct product suited for customer needs
- Stocked shelves
- Maintained stock inventory counts
- Activated of customer mobile devices,
- Cleaned and maintained assigned store area
- Keyholder for secured items
- Facilitated online order fulfillment for customers.
Technical Service Representative
Provalus
Jasper
01.2021 - 08.2021
- General troubleshooting of business to business tech issues with Fox and Alergeen clients
- Customer service.
- Over-the-phone training with clients' employees.
- Scheduled on site maintenance escalations as needed
- Handled part orders on behalf of client
- Ensured daily operation of tech within Fox and Alergeen
- Managed onboarding and activation/de-activation of employee accounts for Fox Sports.
Education
High School Diploma -
Kirbyville High School
Kirbyville, TX03-2015
Skills
- Fast Learner
- Ability to Multitask
- Teamwork
- Computer Skills
- Customer Service
- Microsoft Office Suite
- Sales
- Inventory management
- Sales reporting
- Order fulfillment
- Team collaboration
- Performance coaching
References
- Donya Lawson, Focus Services, 904-805-67978
- Regina Kress, Cool Contours, 409-351-0466
- Dionica Fitch, Wal-Mart, 503-438-5360
Locations
6620, Beaumont, TX
Timeline
Sales Associate
Spectrum
09.2025 - Current
Cryotherapy Tech
Cool Contours
06.2024 - 08.2022
Ret Coach
Focus Services
02.2024 - 09.2025
Sales Associate
Wal-Mart
08.2021 - 11.2021
Technical Service Representative
Provalus
01.2021 - 08.2021
High School Diploma -
Kirbyville High School