Jacob Garcia
Chandler,AZ
Summary
Network Communication Specialist with a proven track record, graduated top of class, at the Army for enhancing connectivity solutions and expediting troubleshooting processes. Expert in problem-solving and customer relations, demonstrated through effective team leadership and the ability to maintain professionalism under pressure. Skilled in documentation management and quality assurance, ensuring high standards of service and operational efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Network Communication Specialist
Army
08.2023 - Current
- Streamlined troubleshooting processes, leading to faster resolution of connectivity issues.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Associate
Well Suited
12.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Customer Service Representative
Safelite Solutions
09.2021 - 07.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Expedited insurance claims processing by maintaining accurate documentation and submitting timely paperwork to relevant parties.
- Increased patient satisfaction by efficiently processing insurance claims and addressing inquiries.
Assistant Manager
Smashburger
04.2017 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Bachelor of Science - Software Development
Grand Canyon University
Phoenix, AZ05.2026
High School Diploma -
Dobson High School
Mesa, AZ05.2014
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Multitasking
- Problem-Solving
- Team Collaboration
- Team Leadership
- Verbal and written communication
- Staff Training and Development
Timeline
Network Communication Specialist
Army
08.2023 - Current
Sales Associate
Well Suited
12.2022 - Current
Customer Service Representative
Safelite Solutions
09.2021 - 07.2023
Assistant Manager
Smashburger
04.2017 - 02.2021
Bachelor of Science - Software Development
Grand Canyon University
High School Diploma -
Dobson High School