Jacob Garrison
Lexington,VA
Summary
Results-driven operations and team leadership professional with 5+ years of experience overseeing operational workflows, training personnel, resolving customer and system issues, and supporting high-performance work environments. Proven ability to coordinate cross-functional teams, manage competing priorities, improve operational efficiency, and deliver exceptional customer service. Coordinated efforts between PJM and EU teams to streamline market operations and improve cross-regional collaboration. Strong background in operations management, process improvement, stakeholder communication, and problem-solving within manufacturing, education, technology and energy sectors.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Production Operator
Hershey chocolate of Virginia stuarts draft
Stuarts Draft, VA
01.2025 - Current
• Support daily production operations while maintaining safety, quality, and efficiency standards.
• Collaborate with supervisors and team members to achieve production targets and operational goals.
• Troubleshoot operational issues and contribute to continuous improvement initiatives.
• Maintain compliance with company policies and workplace safety requirements
Relief Teacher
ESS Education
Staunton, VA
09.2024 - Current
• Manage classroom operations and maintain productive learning environments for diverse student groups.
• Lead and supervise groups of students while ensuring safety, engagement, and adherence to policies.
• Demonstrate strong leadership, communication, and conflict-resolution skills.
• Adapt quickly to changing environments while executing lesson plans and organizational objectives.
- Assessed student performance, providing constructive feedback to foster academic growth.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
System Operator
Autogrid Systems
Lexington, VA
04.2021 - 05.2024
• Coordinated daily monitoring and operation of energy resources in a fast-paced 24/7 environment.
• Served as a primary liaison between customers, market operators, and technical teams to resolve operational issues.
• Succesfully conducted bids on behalf of clients into the Day-Ahead Energy Market, securing financial incentives
• Trained and supported employees on operational procedures, systems, and customer service best practices.
• Managed customer communications, escalated critical incidents, and ensured the timely resolution of any incidents.
• Maintained operational documentation, reports, and data records to support business objectives.
Heavy Equipment Operator
Carmeuse Lime & Stone
Buchanan, VA
02.2020 - 04.2021
- Maintained a safety-first mindset while operating heavy machinery, adhering to all OSHA regulations and company safety protocols.
- Operated mill processing building via control room.
- Organized and maintained inventory of product to be sent to shipping
Education
Bachelor's degree - English
Southern New Hampshire University
Manchester, NH05-2025
Skills
- Microsoft Outlook
- Account management
- Interviewing
- Figma
- Typing
- Warehouse experience
- Clerical experience
- Content editing
- Analysis skills
- Front desk
- Python
- Computer skills
- Customer service
- Filing
- User Experience (UX)
- Phone etiquette
- Inventory management
- Time management
- Blueprint Reading
- Communication skills
- Confluence
- Computer literacy
- Mobile devices
- Industrial equipment
- Editing
- Distributed control systems
- Help desk
- Hospitality
- Leadership
- Desktop support
- Troubleshooting
- Canva
- Soldering
- Digital marketing
- Heavy Equipment Operation
- Writing skills
- Jira
- Invoicing
- Help Desk
- Microsoft Powerpoint
- Electrical experience
- Meter reading
- Outage management systems
- Office experience
- Manufacturing
- Adobe Creative Suite
- Data management
- Word processing
- SharePoint
- Construction
- ADP
- Operating systems
- Machining
- SAP EWM
- Technical writing
- Microsoft Excel
- Organizational skills
- Computer networking
- Content creation
- Customer support
- Operations Management
- Customer Relations
- Performance Improvement
- Process Optimization
- Conflict Resolution
- Workforce Coordination
- Project Coordination
- Data Analysis & Reporting
- Cross-Functional Collaboration
- Microsoft 365
- Organizational Planning
- Safety & Compliance
Certification
- Google UX Design July 2024 to Present Google UX Design is a certificate program focusing on the user experience(UX) design process. This includes building wireframes, mockups and prototypes, conducting user research, empathizing with users, testing designs and further iteration. Link to certificate: https://coursera.org/share/4e6c997d25bd921c574a88039f26f2ea
Awards
W.R.I.T.E Teamwork Badge(SNHU)
March 2024
Award for displaying leadership and teamwork skills in a collaborative writing environment.
https://badges.parchment.com/public/assertions/oxwW_wtmTF2V_vfkmLEJg?identity_email=jacob.garrison@snhu.edu
Additional Information
Authorized to work in the US for any employer
Timeline
Production Operator
Hershey chocolate of Virginia stuarts draft
01.2025 - Current
Relief Teacher
ESS Education
09.2024 - Current
System Operator
Autogrid Systems
04.2021 - 05.2024
Heavy Equipment Operator
Carmeuse Lime & Stone
02.2020 - 04.2021
Bachelor's degree - English
Southern New Hampshire University