Jacob Garvey
Austin,TX
Summary
Dynamic leader and skilled baker with extensive experience at H-E-B Grocery. Adept in food safety and customer service, excelling in roles ranging from Food Service Specialist to Bakery Manager. Demonstrates strong leadership and food presentation skills throughout career. Proven track record in improving production planning and enhancing team performance, resulting in top-notch quality control and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Food Service Specialist
H-E-B Grocery
01.2022 - Current
- Cleans and sanitizes display cases
- Operates and maintains all / more complex equipment properly
- Complies with H-E-B food safety and sanitation standards
- Complies with department / Store operating procedures
- Records production and shrink to aid in production planning
- Assists in technical areas as needed (e.g., baking, frying, and decorating)
- Culls bakery products for poor quality, expiration dates
Bakery Manager
H-E-B Grocery
01.2018 - 01.2021
- Spends majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters
- Trains School of Retail Management (SORM) and School of Retail Leadership (SORL) trainees
- Assists all Partners in the department with their duties; coaches / trains; and evaluates as needed
- Holds Partners accountable for following SOPs
- Prepares work schedules, orders product, controls inventory, monitors department budget and payroll
- Advanced interpersonal and verbal / written communication skills
- Strong leadership skills
- Analytical skills
- Organization and planning skills
- Feedback skills
- Computer skills, including MS Office (Word, Excel), and H-E-B systems
- Ability to adapt to stressful situations with change management
- Ability to manage multiple priorities and shift focus between tasks
- Ability to delegate effectively
Bakery Lead
H-E-B Grocery
06.2016 - 01.2018
- May serve as backup to Department Manager and typically works opposite shift to Manager
- May help prepare department work schedules
- Carries out supervisory responsibilities in accordance with policies and applicable laws
- Assists with inventory control; loads, unloads, and moves product
- Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
- Assists in all technical areas, as needed
- Performs Representative / Specialist duties frequently
- Ensures / oversees effective production planning and execution of supporting processes
- Assists in all technical areas as needed (e.g., baking, frying, and decorating)
- Culls bakery products for poor quality, expiration dates
- Writes on cakes with icing per personalized customer requests
- Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either cake / tortilla production or scratch / baking / wrapping as applicable by Store
Food Service Representative
H-E-B Grocery
10.2012 - 06.2016
- Records production and shrink to aid in production planning
- Assists in technical areas as needed (e.g., baking, frying, and decorating)
- Culls bakery products for poor quality, expiration dates
- Provides superior customer service
- Takes orders from customers by telephone or in person
- Answers customer questions regarding products; assists them with selections
- Constantly* reach at waist, grasp
- Frequently stand, walk, reach at shoulder, bend
- Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
- Function in a fast-paced, retail environment, in detailed and precise tasks
- Work with Customers, staying attentive to their needs
Education
Bachelor of Arts - Education
Texas State University
San Marcos, TX05-2026
Skills
- Customer service and assistance
- Cleaning and sanitizing
- Food safety knowledge
- Safe Food Handling
- Meal Preparation
- Food presentation
- Quality Control
- Food assembly
- Recipe creation
- Preparing meals
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Food Service Specialist
H-E-B Grocery
01.2022 - Current
Bakery Manager
H-E-B Grocery
01.2018 - 01.2021
Bakery Lead
H-E-B Grocery
06.2016 - 01.2018
Food Service Representative
H-E-B Grocery
10.2012 - 06.2016
Bachelor of Arts - Education
Texas State University