Jacob Gast
Ankeny,IA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Energetic worker enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service.
Outgoing Wireless Sales Associate offering years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.
Overview
11
11
years of professional experience
Work History
Assistant Kitchen Manager
Hy-Vee
10.2021 - Current
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
- Motivated staff to perform at peak efficiency and quality.
- Basic it work with setup and fixing issue with doordash
Line Cook
Hy-Vee Market Grille
10.2019 - 10.2021
- Trained new team members on product knowledge, sales strategies, and exceptional customer service techniques.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Line Cook/Kitchen Steward
The Cheesecake Factory
07.2017 - 07.2019
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Assisted cooks with basic food preparation tasks when needed, aiding in meeting tight deadlines during busy periods.
- Demonstrated strong attention to detail while organizing and restocking kitchen supplies for efficient use.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Contributed to an exceptional dining experience for guests by maintaining a clean and inviting environment in the kitchen area.
- Played a key role in training new stewards on best practices, leading to increased productivity among the team.
- Assisted chefs with food preparation, contributing to timely meal service for guests.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Line Cook/Server
Hy-Vee Market Grille
07.2014 - 04.2017
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Wireless Sales Associate
Z Wireless
06.2013 - 05.2014
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
- Daily inventory counts and ordering
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Maximized store revenue by cross-selling complementary products such as phone cases or screen protectors along with the primary device purchase.
- Operated product tools, equipment, and point of sale terminals.
- Activated both contract and pre-paid wireless phones for [Number] customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Assisted and supported training of new sales associates.
Education
No Degree - General Studies
Madison Area Technical College
Madison, WIHigh School Diploma -
De Forest High School
De Forest, WI06.2010
Skills
- Cost Control
- Waste Reduction
- Food Preparation
- Scheduling Staff
- Food Safety Compliance
- BOH Operations
- Purchasing
- Vendor Relationship Management
- Multitasking and Organization
- Team Collaboration and Leadership
Additional Information
Currently enrolled in A+ 1102 and 1103 classes online
Basic IT support with setting up and fixing doordash and kiosk support for Hy-Vee
Timeline
Assistant Kitchen Manager
Hy-Vee
10.2021 - Current
Line Cook
Hy-Vee Market Grille
10.2019 - 10.2021
Line Cook/Kitchen Steward
The Cheesecake Factory
07.2017 - 07.2019
Line Cook/Server
Hy-Vee Market Grille
07.2014 - 04.2017
Wireless Sales Associate
Z Wireless
06.2013 - 05.2014
No Degree - General Studies
Madison Area Technical College
High School Diploma -
De Forest High School