Jacob Gaughf
Middleton,MA
Summary
Knowledgeable and highly disciplined individual with extensive experience in customer service and the military. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
7
7
years of professional experience
Work History
Infantryman (11B)
Army National Guard
10.2017 - 10.2023
- Maintained high levels of personal accountability by meeting strict standards for grooming, uniform appearance, punctuality, and conduct at all times.
- Provided first aid and medical assistance to injured personnel during high-stress combat situations..
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Upheld the highest standards of integrity, professionalism, and dedication to duty throughout tenure as an infantryman.
Manager in Training
Ace Hardware Stores
02.2020 - 03.2021
- Enhanced team performance by implementing effective training strategies and management techniques.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
Customer Service Associate
Publix Super Markets
06.2016 - 11.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Science - Health Sciences
North Shore Community College
Danvers, MA08.2024
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Dependable and Responsible
- Flexible and Adaptable
Timeline
Manager in Training
Ace Hardware Stores
02.2020 - 03.2021
Infantryman (11B)
Army National Guard
10.2017 - 10.2023
Customer Service Associate
Publix Super Markets
06.2016 - 11.2018
Associate of Science - Health Sciences
North Shore Community College