Jacob Gengo
Semmes,AL
Summary
Dynamic Field Service Lead at CF Rail Services with proven problem-solving abilities and exceptional customer service skills. Adept at managing multiple projects while fostering teamwork and collaboration. Recognized for optimizing service processes and enhancing client satisfaction through effective communication and organizational expertise. Committed to delivering operational excellence in every endeavor.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Field Service Lead
CF Rail Services
02.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Field Service Specialist
CF Rail Services
10.2016 - 02.2025
- Diagnosed and resolved equipment malfunctions in rail systems to minimize downtime.
- Trained junior technicians on equipment handling and maintenance procedures to promote skill development.
- Developed detailed service reports and documentation for client records and regulatory compliance.
- Led troubleshooting efforts for complex mechanical issues, resulting in faster resolution times for clients.
- Managed inventory of parts and tools, optimizing resource availability for timely service execution.
- Delivered exceptional customer service through effective communication and prompt attention to client needs, fostering loyalty and repeat business.
- Maintained detailed documentation of all service activities, allowing for accurate tracking of work performed and facilitating efficient billing processes.
- Operated hand tools and power equipment according to company safety procedures.
Property Manager
DAG Investments
05.2009 - Current
- Conducted regular property inspections, identifying maintenance needs and ensuring compliance with regulations.
- Analyzed market trends to inform pricing strategies, maximizing occupancy rates across properties.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
Meter Technician
South Alabama Utilities
06.2013 - 07.2015
- Conducted regular inspections and maintenance of utility meters to ensure accurate readings.
- Trained junior technicians on meter testing protocols and safety procedures, fostering skill development.
- Optimized meter reading processes with thorough data collection and analysis practices.
- Maintained detailed records of work completed, ensuring accurate documentation for future reference.
- Demonstrated professionalism while interacting with customers, addressing concerns, and answering inquiries.
- Contributed to workplace safety by adhering to industry standards and company protocols at all times.
Education
Business
University of South Alabama
Mobile, ALHigh School Diploma -
Mary G. Montgomery
Semmes, AL05-2011
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Time management
- Organizational skills
- Verbal communication
- Problem resolution
Certification
TWIC
AIDT Maritime Training
NDT-2
SMAW-CW
OSHA 10 & 30
Timeline
Field Service Lead
CF Rail Services
02.2025 - Current
Field Service Specialist
CF Rail Services
10.2016 - 02.2025
Meter Technician
South Alabama Utilities
06.2013 - 07.2015
Property Manager
DAG Investments
05.2009 - Current
Business
University of South Alabama
High School Diploma -
Mary G. Montgomery