Jacob Gess
Grovetown,GA
Summary
Proven track record in enhancing customer experiences and streamlining facility operations, demonstrated during tenure at Sparkle Express Car Wash. Excelled in customer service and facility maintenance, significantly improving service efficiency and client satisfaction. Skilled in teamwork and effective communication, adept at driving sales and fostering positive environments.
Overview
5
5
years of professional experience
Work History
Church Intern
Redeemer Presbyterian Church
02.2022 - Current
- Volunteered at church-sponsored outreach events, providing polite, friendly representation.
- Maintained church grounds to upkeep clean, safe and tidy presentation.
- Facilitated religious classes and forums.
- Participated in various outreach programs.
Car Wash Attendant
Sparkle Express Car Wash
04.2022 - 09.2022
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
Pool Attendant
Elite Pools
05.2020 - 08.2022
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Monitored access to entry and exit points to avoid congregating.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Oversaw sign-in logbooks to facilitate potential contact tracing.
Host
Cracker Barrell
06.2019 - 04.2020
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
Bachelor of Science - Cybersecurity
Augusta University
Augusta, GA05.2026
High School Diploma -
Evans Highschool
Evans, GA05.2022
Skills
- Facility Maintenance
- Supply Management
- Customer Service
- Teamwork and contribution
- Sales Techniques
- Customer Service-Oriented
- CPR training
- Effective Communication
Timeline
Car Wash Attendant
Sparkle Express Car Wash
04.2022 - 09.2022
Church Intern
Redeemer Presbyterian Church
02.2022 - Current
Pool Attendant
Elite Pools
05.2020 - 08.2022
Host
Cracker Barrell
06.2019 - 04.2020
Bachelor of Science - Cybersecurity
Augusta University
High School Diploma -
Evans Highschool
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