Jacob G. Guyton
Summary
Technology has always been a driving interest, leading to a career focused on problem solving, customer support, and continuous learning. Over three years of service as a Senior Airman in the United States Air Force provided experience supporting communications systems, troubleshooting technical issues, and assisting users in fast-paced operational environments. Known for being dependable, adaptable, and willing to take ownership of challenges, with a strong commitment to delivering effective solutions and contributing to team success. Continually seeks opportunities to expand technical knowledge and apply it in meaningful ways.
Overview
3
3
years of professional experience
Work History
Technical Control Center
DTC Communications
09.2025 - Current
- Troubleshoot and work with customer and multiple different teams to resolve any issues with internet, television, phone, and email problems.
- Guided customers through troubleshooting procedures to restore service and minimize downtime.
- Documented customer interactions, technical issues, and resolutions in ticketing systems.
- Maintained high customer satisfaction through professional communication and timely issue resolution.
- Coordinated installation, repair, and maintenance appointments for field technicians.
- Managed technician schedules to optimize route efficiency and service coverage.
Cyber Defense Operations
United States Air Force Reserves
08.2023 - Current
- Installed, configured, and maintained voice, data, and network communication systems in deployed environments.
- Supported secure and non-secure communications infrastructure for mission-critical operations.
- Worked effectively in high-pressure environments requiring rapid problem-solving and adaptability.
- Led small teams responsible for installation, maintenance, and operation of communications assets.
- Supervised and trained junior technicians on troubleshooting procedures and customer support standards.
- Managed user accounts, permissions, and access controls using enterprise directory services.
Education
CompTIA Network+ Course -
TCAT Mcminnville
Mcminnville, TN05-2026
Combat Readiness MOB School -
Robins AFB
Warner Robins, GA09-2025
Airman Leadership School -
Robins AFB
Warner Robins, GA08-2025
CompTIA Security+ Course -
Keesler AFB
Biloxi, MS05-2024
Client System Operations Course -
Keesler AFB
Biloxi, MS04-2024
Cyberspace Fundamentals Course -
Keesler AFB
Biloxi, MS02-2024
USAF Basic Military Training -
Lackland AFB
San Antonio, TX12-2023
High School Diploma -
Eugene Ashley High School
Wilmington, NC06-2023
Leadership Academy -
The Citadel
Greenville, SC06-2022
Skills
- Top Secret Security Clearance DCID 1/14 Eligible
- CompTIA Security Certified
- In the process of CompTIA Network Certification
- Technical Troubleshooting
- Network Troubleshooting
- Active Directory
- User Account Management
- Working under high stress environment
Timeline
Technical Control Center
DTC Communications
09.2025 - Current
Cyber Defense Operations
United States Air Force Reserves
08.2023 - Current
CompTIA Network+ Course -
TCAT Mcminnville
Combat Readiness MOB School -
Robins AFB
Airman Leadership School -
Robins AFB
CompTIA Security+ Course -
Keesler AFB
Client System Operations Course -
Keesler AFB
Cyberspace Fundamentals Course -
Keesler AFB
USAF Basic Military Training -
Lackland AFB
High School Diploma -
Eugene Ashley High School
Leadership Academy -
The Citadel